Client Success Partner - Mid Market

As a Client Success Partner (CSP), you will support our clients in their digital training strategy through the 360Learning platform. You will be responsible for: <br/>- Ensuring the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available- Ensuring the business impact of our solution in accordance with the objectives set by our clients- Ensuring the renewal or signing of new contracts for accounts listed in your portfolio- Last but not least, managing a portfolio of clients in a high-touch and low-touch mode <br/>Your role is crucial, you are responsible for the development of the relationship with your clients<br/> <h3>Within 1 month, you will:</h3> <ul> <li>Master our product and Convexity corporate culture</li><li>Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team</li><li>Participate in your first customer meetings with other CSPs from the team</li></ul> <h3>Within 3 months, you will:</h3> <ul> <li>Take over a portfolio of existing customers</li><li>Start new projects with prospects and clients</li></ul> <h3>Within 6 months you will:</h3> <ul> <li>Define the learning transformation roadmap with the client and identify the resources needed to achieve them</li><li>Define a retro-planning of the initiatives on the solution and vouch for it</li><li>Identify and document customer use-cases</li><li>Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams</li><li>Work with the Account Managers to identify new project opportunities to develop the account</li></ul> <h3>Within 12 months, you will:</h3> <ul> <li>Reduce churn by identifying customers at risk and implementing a remedial action plan</li><li>Identify strong leaders within the client’s team</li><li>Develop and share good business practices with the entire Client Success team</li></ul> <h3>The Skill Set</h3> <ul> <li>First experience in a Client Success Partner or Customer Success Manager position</li><li>Previous experience in the SaaS B2B industry is a plus</li><li>Ability to interpret data and identify trends</li><li>Keen interest for the digital industry, education and e-learning in particular</li><li>Excellent interpersonal and communication skills</li><li>Native French, and English proficiency (B2 minimum)</li></ul> <h3>What We Offer</h3> <ul> <li>Compensation: Package includes base salary, a variable component and equity 📈</li><li>Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. </li><li>Balance: Flexible hours, full remote work possible anywhere in France 🏠</li><li>Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝</li><li>Corporate Social Responsibility: Review our CSR Charter: <a href="http://360learning.com/blog/corporate-social-responsibility-charter">360learning.com/blog/corporate-social-responsibility-charter</a> 🌎🌏🌍</li><li>Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our onboarding journey: <a href="https://360learning.com/blog/360learner-journey/">https://360learning.com/blog/360learner-journey/</a> &amp; Convexity Culture: <a href="https://bit.ly/Convexity_360L">https://bit.ly/Convexity_360L</a> 🚀👩🏻‍💻🏆</li></ul> <h3>Interview process</h3> <ul> <li>Phone screen with our recruiter</li><li>Discovery meeting with a member of the CSP team</li><li>Case study with a CSP and Director of Client Success</li><li>Clarification meeting with Client Success Ops Manager</li><li>Culture fit interview with our VP Client Success</li><li>Offer !</li></ul>Who We Are360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning &amp; Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place. <br/>360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.<br/>Learning Includes Everyone.In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless