Credit & Collections Specialist

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Job Category

Finance

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Overview of the Role
Directly responsible for ensuring that the accounts receivable portfolio turns into cash thereby positively impacting Salesforce.com's cash flow through their direct customer collection efforts. Healthy cash flow is looked upon by the investment community as both an efficiency and finance measure which translates into a component of our stock price. Healthy cash flow funds operating expenses as well as investments in research and development to enable us to grow.

What You will Do:

• Initiates collection calls on assigned account base in accordance with Invoice Life Cycle Guidelines by exercising good business judgment and due diligence in evaluating account solvency and ability/willingness to pay

• Facilitate customer payment by providing necessary documentation to customer

• Resolves customer billing disputes working with other Sales Operations personnel and Sales.

• Escalates problem collection accounts to Credit and Sales management

• Works with credit analyst on financial distress accounts

• Negotiates payment plans for financial distress accounts

• Recommends accounts for suspension after proper collection activity

• Participates on process improvement projects as assigned

• Provides reports on assigned portfolio as requested to credit management

• Ensures compliance with all company policies

• Provides training as requested. 
   

Who You Are:

• 2+ Years of Collections experience in a high growth environment

• Good customer relationship skills to manage a variety of customer iterations

• Demonstrated initiative;  ,Ability to work independently

• Demonstrated participation in process improvement initiatives and/or project management experience

• Excellent communication (written and verbal) skills

• Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines

• Thrives in a team environment

• Able to use Microsoft suite of tools effectively.

Accommodations

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Posting Statement

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