Production Control Analyst II/ Linux

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

Application Support: This position supports production applications, customer implementations to Early Warning products, and provides level 2 application support.

This position supports customer implementations to the Payments, Identity, and Card Processing products, and provides level 2 technical system support.  Utilizes business process modeling applications for ETL (Edit Transform Load) functions required for client file processing.

Essential Functions

• Analyze complex business problems, recommend solutions, resolve operational or systems issues within the primary application; this includes supporting the supplemental middle ware apps, or the operating system.
• Perform application configuration setups and modifications according to policy and documented audit controls
• Create and maintain documentation of operational processes and policies to conform to audit requirements. For Telco/Transmissions, this includes the client connection diagrams and all supporting client approvals
• Provide on-call support to Operations for “level 1 and level 2” escalation issues ensuring all required details are updated in the ticketing application
• Participate in annual Disaster Recovery functional drills and full scale tests
• Act as a resource to PCAs for training of standard activities, providing technical and functional coaching to junior analysts
• Assist in scheduled maintenance events that require application support on production systems
• Manage client implementation testing related to new and existing clients in assigned area
• Review new product features and determine any operational support changes that must be documented and implemented
• Validate and report SLA measurements monthly
• Maintain special database interface, and keep current documentation needed, to perform ad hoc queries for Client Operations, Data Analytics, or Account Management.
• Complies with all security policies and procedures, to ensure that the highest level of system and data confidentiality, integrity and availability is maintained

Minimum Qualifications

• Education and experience typically obtained through completion of a Bachelor’s Degree in Computer Science, Information Systems with experience supporting users and an ability to relate business needs to system capability OR Education and experience typically obtained through completion of a Bachelor’s Degree in Business with bank processing experience
• Ability to research and quickly resolve highly technical system and application issues.
• Effective written and verbal communication skills.
• Strong attention to detail, accuracy, and policy compliance.
• Experience supporting applications and an ability to relate business needs to system capability
• Knowledge and experience supporting batch and online processing systems

For Application Support-Focused Positions

• Knowledge of Unix, Linux, Windows, Oracle, SQL, MS Office, MS Access
• Knowledge of telecom functions and transmission protocols such as, SFTP

Preferred Qualifications

• 2 years of Linux Administration
• 2 years SQL
• 2 years of Production Support/Application Support
• 2 years of Bash or Python

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires vis