Senior Consultant, Internal & Change Communications - Financial Services (Gagen MacDonald)

About Gagen MacDonald

Founded in 1998 and headquartered in Chicago, Gagen MacDonald is a wholly owned subsidiary of APCO, a global advisory and advocacy communications consultancy. We are a woman-owned, people-focused transformation consulting firm and trusted partner to the C-suite. We are dedicated to accelerating human-centered transformation and enhancing business performance by connecting strategy, structure and culture to purpose, brand and reputation. 

For more than 25 years, we have been working with organizations to navigate the human struggle of change. Working from the inside out, we change the employee experience through culture, communication, leadership and design.

We are always seeking to meet curious, catalytic learners who are excited by the unknown and passionate about the role large companies can play in shaping a better world. 

The Senior Consultant Role

The Senior Consultant is a consulting professional who has passion for the human struggle of change, the capability to rally employees around a shared vision and an eagerness to learn and grow. 

To drive change, you will help create an employee mindset toward alignment, action and urgency to improve business performance and make our clients’ organizations better places to work. You will help our clients achieve strategic results by ensuring employees have the information they need and the inspiration to act. 

A critical aspect of this role is your expertise in financial communications, enabling you to translate complex financial concepts into clear, relatable messages that resonate with diverse employee audiences. 

As a Senior Consultant you will work as part of a collaborative team. You will create impact from the corporate office to the front line, leveraging an organization’s brand, culture, vision and history to motivate and align employees behind accomplishing business objectives. You will work inside companies to move corporate and operating strategies off the shelf and into the workplace, turning them into reality. 

With experience and proven performance, you will have the opportunity to grow into greater levels of accountability and help shape the future of our firm.

The job can be based at one of APCO’s U.S. offices (Chicago, NYC, DC, Raleigh) or a home office and it requires some travel to client sites and company meetings.

Key Responsibilities

Great work begets great work. 

In this role, you are responsible for supporting and contributing to the development of client solutions and deliverables as a member of a client team. You will consult some of the leading brands in the world, allowing our clients to benefit from your expertise in internal communications, change management, employee engagement, mergers & acquisitions (M&A), business transformation and other types of large-scale organizational change.

Client Delivery

• You will deliver quality writing, peer review, editing and proofreading. 
• You will contribute to brainstorming, planning and problem solving with your teammates.
• You will act with urgency and organization to meet or exceed client requirements and timeframes.
• You will travel for client meetings to contribute to in-person collaboration sessions.
• You may be embedded onsite with our clients for extended periods of time as their engagements require. 

Account Management

• You will support project management activities, including project planning, coordination and issue/risk management. 
• You may contribute to account management activities at the direction of the Account Lead, including budgeting, forecasting, planning, invoice management and account plan maintenance. 
• You will support case study development to build the firm’s thought leadership efforts. 
• You will focus on developing key professional working relationships internally and externally.

Key Competencies

It’s not only what we do, it’s how we do it.

Building and maintaining the firm’s reputation and contributing to business success depends on each and every one of us. It requires us to approach everything we do with the core skills and competencies that our firm has become known for in the industry. As a member of the Gagen MacDonald team, you are expected to demonstrate our six core leadership competencies. 

• Intellectual Horsepower
  Thinks things through carefully and critically before defining issues. Analyzes opportunities and problems from a broad perspective. Anticipates consequences, objections, and impacts before arriving at solutions. Shows curiosity and drive to uncover new data, root causes, new perspectives, and new solutions. 
• Dealing with Ambiguity
  Sees a path forward in dynamic situations and