Revenue Cycle Coordinator - Emergency Department (ED) - Medical Center on the University Campus (MCU) - Patient Access Management (PAM) - Patient Financial Services (PFS)

University of Iowa Health Care department of Patient Financial Services is seeking a Revenue Cycle Coordinator for the Medical Center on the University Campus (MCU) Emergency Department (ED) as a supervisory position that may have 8-15 direct reports, could be a mix of P&S and/or student positions and will serve as a resource for complex billing issues and high-level patient events. You must have outstanding customer service skills, leadership abilities and excellent interpersonal and communication skills that will enable respectful interactions with our diverse range of internal and external customers, including but not limited to; our patients and their families, insurance companies, physicians, nurses, and other medical personnel. To be successful you will need strong analytical skills to perform quality assurance checks, productivity audits and a broad range of accounting &financial analysis to ensure effective and compliant organizational/department/unit operations. ED RCC’s will have the opportunity to adhere to scheduled hours in this fast-paced 24/7, team environment – this would include managing staff who transition to multiple workstations during the ED shift including ED check in, ED check out, registration completion on WOW (workstations on wheels) and clinical POD areas. Due to the nature of the Emergency Department, to best serve our patients, this position will require frequent movement, including walking and standing 66% of the time.

In addition to patient revenue account management, you will assist with and have responsibilities for interviewing, selection, and training of new employees. You will maintain personnel records including vacation and sick leave, approve monthly time sheets; conduct performance evaluations, promotions, and disciplinary action, when needed. You will identify training and education deficiencies and provide training, guidance and coaching when needed. You will assign and evaluate work for the units that you and your team support. As an Intra-unit Supervisor, you will work with other department supervisors to develop and implement staff performance standards and the coordination of intra- and inter-unit operations and procedures. You must have exceptional problem and conflict resolution skills while maintaining confidentiality and professionalism. 

University of Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

WE CARE Core Values:

• Welcoming - We have an environment where everyone has a voice that is heard; that promotes the dignity of our patients, trainees, and employees; and allows all to thrive in their health, work, research, and education.

• Excellence - We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care, education, and research.
• Collaboration - We collaborate with health care systems, providers, and communities across Iowa and the region as well as within our UI community. We believe teamwork—guided by compassion—is the best way to work.
• Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.
• Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.
• Empowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.

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