Associate Director, Technical Enablement and Field Readiness

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

The Role

At QuidelOrtho, we’re advancing the power of diagnostics for a healthier future for all. Join our mission as our next Associate Director, Technical Enablement & Field Readiness. The Associate Director, Technical Enablement & Field Readiness leads the strategy, development, and execution of North America technical training programs supporting Field Applications Specialists, Field Service Engineers, Customer Training, Technical Support, and distributor partners.

This role is responsible for building a high-performing technical workforce by accelerating onboarding, developing technical expertise, improving customer-facing capabilities, and driving a consistent, best-in-class customer experience. The Director partners closely with Commercial Leadership, Sales Enablement, Global Learning & Development, and People & Culture to align training initiatives with business objectives and customer needs. This is a remote based position based in the US, reporting to the Director, Sales Enablement & Training.

The Responsibilities

• Develop and execute the North America technical training strategy aligned to commercial and customer success goals.

• Identify capability gaps and implement learning solutions that improve technical proficiency, productivity, customer retention, and field effectiveness.

• Establish training KPIs and assessment methodologies to measure skill development, performance improvement, and business impact.

• Support launch readiness and capability development for new products and technologies.

• Lead the design, delivery, and continuous improvement of technical customer, leadership, and onboarding programs.

• Create role-based learning journeys and certification pathways for field and customer-facing teams.

• Evaluate and implement innovative learning technologies, methodologies, and tools.

• Ensure curriculum remains current, effective, and aligned with organizational priorities.

• Partner with Sales, Service, and Global Training leaders to identify and prioritize development needs for product, process tools and skills. 

• Lead and develop a team of managers and training professionals responsible for technical curriculum and delivery.

• Manage external training vendors and strategic learning partners.

• Lead the strategy and execution of National Sales and Service Meetings and provide leadership, content, and training support for regional meetings throughout the year to ensure consistent capability development, field readiness, and alignment with commercial objectives.

• Manage training budgets, resources, project portfolios, and program execution.

• Drive continuous improvement through needs assessments, learner feedback, performance metrics, and business outcomes.

• Ensure effect