Head of LPS Services Americas

We are seeking a Head of Lab Products & Services Instrument Service (preferably based in Ann Arbor, Michigan).  In this role, you will be responsible for leading the service business area with the global service and regional service strategy and policies. You will oversee the achievement of turnover and profitability targets for the service business area and provide excellent instrument service support, enhancing the company's reputation.

What you will accomplish together with us:

• Operational Leadership: Drive operational excellence across all aspects of regional Service Sales, P&L, and customer assurance, ensuring efficient and effective service delivery.
• Strategic Development: Develop the regional business plan and strategy aligned with the global strategy to achieve short- and long-term growth objectives.
• Comprehensive Management: Oversee the complete service business, including Field, Workshop, Back Office, Service Sales, and Service processes, focusing on operational efficiency.
• Process Improvement: Lead continuous improvement efforts to increase efficiency, reduce costs, and enhance customer satisfaction, focusing first on inventory differences, response times, and first-time fix rates.
• Execution and Motivation: Implement actions necessary within the service business area to achieve targets set out in the annual budget while motivating and inspiring the team to excel.
• Cross-Functional Collaboration: Cooperate closely with all customer-facing and supportive organizations to support the company's strategies and drive service business growth.
• Service Innovation: Participate actively in developing and implementing the Service Roadmap & Portfolio, ensuring alignment with customer needs and market trends.
• Customer Focus: Transfer customer needs to the service support functions (tech support, spare part management, service marketing) to ensure exceptional service delivery.
• Team Development: Create, develop, and sustain a culture of team spirit, accountability, motivation, and result orientation, recruiting talent with these behaviors.
• Account Management: Target primary and large accounts, taking personal responsibility to create opportunities within those accounts to increase service business and customer satisfaction.
• Change Management: Manage change programs within the region, including integrating new service businesses, systems, tools, and processes.
• Ability to travel regionally and internationally.

What will convince us:

• Bachelor’s degree in Electrical/Electronic/Mechanical Engineering, Business Management, or similar
• 3+ years of experience in a technical customer-facing role, with 7+ years in a senior service management role, including proven technical service experience within life science, pharma, medical, or similar industries.
• Effective, execution-oriented, empathic leadership and organizational development skills, focusing on motivating and inspiring teams.
• Strong customer focus, ensuring we deliver value and innovation.
• Strategic thinker with a high level of results and delivery orientation, coupled with strong operational expertise.
• Experience with Quality Management Systems, specifically in the ISO, GMP environment for Pharma and Lab business.
• Sustainability, Openness, Enjoyment.

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: