Deli Night Lead

Location : Name

Festival Express Market - Paddock Lake

Position Type

Full-Time

Company Overview

ABOUT FESTIVAL FOODS:

We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Summary

Join our Festival Foods team as a Deli Night Lead! 

Job Title: Deli Night Lead 

Reports to: Deli Manager 

Are you passionate about food service and enjoy providing customers (we call them guests!) with delicious meal options for breakfast, lunch, and dinner? We are seeking a Night Lead to join our kitchen team in our retail grocery store environment, where you'll play a crucial role in food preparation, cooking, and guest service. 

As a Deli Night Lead, you will inspire and lead a dedicated team to provide outstanding guest service and support daily deli operations. In this role, you’ll manage product quality, oversee inventory, and ensure a clean and welcoming department for guests. You’ll also have the opportunity to mentor and train associates while contributing to the overall success of the deli department. 

Job Description

What You’ll Do: As a Deli Night Lead at Festival Foods, your responsibilities will include: 

• Provide Leadership and Training: Lead and coach evening deli associates, ensuring they’re consistently delivering excellent service and following company expectations. Partner with the Deli Assistant Department Manager to manage daily operations. 

• Ensure Quality Control: Oversee the quality and freshness of deli products by managing self-service and service cases, monitoring the hot bar and salad bar, and maintaining accurate stock levels. 

• Provide Guest Service: Address guest concerns and resolve issues to maintain guest satisfaction, and ensure all requests are fulfilled, including special orders for early morning shifts. 

• Assist with Operational Tasks: Manage deli operations including inventory, pricing, and merchandising, ensuring all tasks are completed according to company standards and helping meet sales and profitability goals. 

• Maintain Cleanliness and Food Safety: Contribute to the cleanliness and sanitation of the department and ensure that food safety protocols are followed, including maintaining logs and monitoring proper storage techniques. 

• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences. 

• Support the Team: Other duties as assigned. 

 

What We’re Looking For: To succeed as a Deli Night Lead at Festival Foods, you should have: 

• Leadership Skills: Ability to motivate, lead, and train a diverse team in a fast-paced environment. 

• Guest Service Focus: Ability to interact with guests in a tactful and effective manner, addressing concerns and ensuring guest satisfaction. 

• Communication Skills: Strong oral and written communication skills for coaching, reporting, and managing a diverse team. 

• Operational Knowledge: Solid understanding of deli operations, inventory management, and merchandising, with the ability to make timely decisions. 

• Safety Knowledge: Thorough understanding of safety procedures and ability to apply on-the-job safety training. 

 

Physical Demands and Work Environment: 

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

• Lifting and carrying up to 50 pounds on an occasional basis, and pushing carts of up to 200 pounds. 

• Full range of upper body motion. 

• Ability to stand for most of the shift. 

• Ability to work at a fast pace. 

• May be exposed to extreme temperatures including kitchens, coolers, freezers, and sales floor. 

 

Work Schedule: 

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