Customer Service Coordinator

<span>Do you get excited when you work closely with innovative technology such as AI and robots?</span><span>Would you like to learn about logistics operations?</span><span>Are you ready to discover the new exciting world of smart robots?</span><br/><span>If your answers are mostly yes, then you should keep reading. </span><br/><span>At Nomagic, we’re on a mission to automate human repetitive manual tasks with intelligent robotics. We’re now looking for a </span><b>Customer Service Coordinator</b><span>, who will coordinate operations at our customers’ site in Europe and represent our team onsite.</span> <h3>Offer essentials:</h3> <ul> <li>Long term contract - operating in Nordics area</li><li>Adventure mode - opportunity to develop with us a new robotic systems onsite and frequent travels (hybrid mode of work)</li><li>Work with robots every day</li><li>Relocation package (for candidates from other areas in Sweden)</li><li>English speaking environment</li></ul> <h3>Some of the tasks you will take care of:</h3> <ul> <li>Coordinate support between our client and our teams in Poland, France and Germany</li><li>Assist customers with issue resolution in a timely manner</li><li>Create documentation and train local teams on how to handle robot operations and maintenance</li><li>Deploy improvements to Nomagic software and hardware following instructions from our engineering team</li><li>Conduct preventive and reactive maintenance of the hardware of our solution: suction system, cabling, etc</li><li>Suggest improvements on processes, maintenance, operations according to new learnings and errors</li><li>Represent remote team in meetings and other communication</li></ul> <h3>What skills we’d like you to have:</h3> <ul> <li><b>Excellent communication skills in English and Swedish, spoken and written</b></li><li>Technical or logistics background</li><li>Customer satisfaction mindset</li><li>Capacity to interact with different systems in an efficient manner and quickly learn new set of instructions</li><li>Ability to handle simple hardware and software tasksEnergy and hands-on attitude! Strive to get things done and find solutions whatever it takes</li></ul> <h3>What should you expect once you apply?</h3> <ul> <li>Short call with a Recruiter</li><li>45-minute Interview with Hiring Manager</li><li>30-minute Interview with one of the Customer Service Team Members</li><li>30-minute Interview with one of the Engineers</li><li>Important: expect detailed feedback regardless of our decision</li></ul>