Senior Manager - Affiliate Relationship Management
CIBCAbout the role
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
Affiliate Relationship Management Lead Job Description
- Act as the senior point of contact for the US Region Affiliate Relationship Management Program
- Own the US Region Affiliate Relationship Management operating guide, policy, and procedures
- Maintain an updated inventory of affiliate relationships
- Enhance communication between employees who provide intercompany services and those who receive intercompany services
- Manage the team responsible for performing the activities of assessing risk and performance related to affiliate relationships
- Engage with Service Recipients, support functions and stakeholders in an advisory capacity regarding the requirements of the Affiliate Relationship Management Program
- Provide oversight through the development of metrics and reporting to assess, track and communicate risks related to affiliate relationships
- Provides overall support to the team for all issues management and resolution
- Engage with regulators, Compliance, and Internal Audit, as appropriate
- Maintain desk procedures and retain a structured internal governance framework to ensure effective oversight of affiliate relationship
- Provide guidance to Service Recipients and other key stakeholders to ensure responsibilities outlined within the Affiliate Relationship Management Program are fully understood
- Ensure all required affiliate risk and performance assessments are completed
- Ensure technology currently used as part of any affiliate relationship processes is designed to adhere to the requirements of the Affiliate Relationship Management Program
- Facilitate the execution of Service Level Agreements (SLA) from and ensure reporting to evidence performance is obtained
- Address affiliate performance issues that are resulting in additional risk to the organization
- Coordinate with Finance to understand intercompany charges and ensure alignment with the inventory of affiliate relationships
- Identify training needs and develop training required
Required Skills and Preferred Experience
- Education – Bachelor’s Degree and 5 to 7 Years of Experience in Compliance or Risk Management, Preferably Within the Financial Services Industry
- Communication – Strong Interpersonal, Presentation and Written Skills
- Relationship Management – Persuasive and Respectful
- Industry Knowledge – Familiarity and Experience with Regulation W, Affiliate Relationships, Intercompany Services and Third Party Risk Management
- Analytical and Conceptual Thinking – Creative and Strategic
- Change Management – Resourceful and Flexible
- Integration – Joining People, Processes or Systems
- Technologically Adept – Microsoft Office and Other Technology Applications
- Persuasion – Ability to Navigate Complex Situations and Influence the Outcome to the Benefit of the Bank
- Results Oriented – Able to Work Independently and Prioritize Critical Tasks
- Attention to Details – Contract Review and Management
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
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