Job Description Summary

Job Description

Role Summary/Purpose 

This role is part of a global team of GE Vernova Travel Operations professionals. The role provides support in building a team of best-in-class talent and fostering an environment of strong collaboration and engagement. This role will establish relationships by building trust with internal and external stakeholders and developing and executing strategies to meet business outcomes. This position provides leadership and expertise for the day-to-day operations for GE’s travel reservations and expense reporting processes, including managing strategic suppliers, reviewing/updating processes, and procedures, and interacting with travelers and business partners as required. This role will require coordination with the Business Unit Category Management teams to ensure a cohesive global strategy, coordinating sourcing efforts and policy, and executing initiatives. Partnerships with GE functional stakeholders in Business and Segment Sourcing, Operations, Supply Chain, and other functions to drive total cost efficiency (TCE) are critical to enable the team to deliver excellent service levels to the organization. 

Essential Responsibilities 

• Collaborate closely with the Senior Travel Operations Staff Manager to strategize and execute plans for enhancing the overall travel operations process 

• Lead customer service and regional delivery teams within the Travel organization to include supplier management of business process outsourcing (BPO) teams that handle customer service cases from GE Vernova travelers and ensure timely delivery of traveler support 

• Create, execute, and lead global travel processes utilizing proven best practices, state of the art process tools, and world-class suppliers 

• Develop and maintain documentation outlining travel procedures, vendor contacts, and escalation paths for travel-related issues. 

• Partner with the Global Travel Category Managers, other business or functional partners and stakeholders across GE Vernova and multiple time zones on the best travel strategy for the company 

• Review customer service, accounting or audit systems and processes globally and eliminating variations (if any) & adherence to the enterprise standard 

• Collaborate with HR, finance, tax, compliance, and business partners to align Travel offerings to the travel policy, and adopt changes as required by statutory or regulatory changes   

• Partner with HR and Security on Duty of Care requirements, including ensuring travel data visibility required to provide medical, safety and security assistance to travelers in need 

• Drive benchmarking, best practices, and continuous improvement 

• Monitor the performance of various travel vendors and metrics within our infrastructure, addressing any issues promptly and ensuring adherence to agreed-upon service levels 

• Report & analyze T&L spend patterns 

• Implement travel processes with GE Vernova businesses (acquisitions, re-orgs, etc.) 

• Interface with other teams to improve and simplify handoffs between Travel and the regions and/or other enterprise standards 

• Assist in managing crisis situations related to travel disruptions, working closely with vendors to mitigate impact and ensure swift resolution. 

• Support GE Vernova’s overall separation activities, including ramping down GE’s legacy travel ecosystem and supporting a successful exit for GE Healthcare, GE Aerospace, and GE Vernova 

Qualifications/Requirements 

• Significant experience in Sourcing, Operations, or equivalent consulting experience related to other professional services 

• Demonstrated ability in leading organizational, process, and culture change 

• Ability to travel to meet business needs (up to 30%) 

• For roles not in USA, this role requires significant experience comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience), or equivalent experience/ knowledge 

• For roles in USA, this role requires a Bachelor’s degree from an accredited university or college (or a high school diploma / GED with significant experience in job family group/function), or equivalent experience/ knowledge 

Desired Characteristics 

• FMP/CAS or equivalent leadership program 

• Strong oral and written communication skills 

• Analytical mindset with the ability to interpret data and make informed decisions to optimize travel operations 

• Prior supplier management experience 

• Strong understandi