New Patient Center Supervisor

Build What Matters Most—Families, Futures, and Your Career 

Enjoy meaningful work while contributing to an organization that changes lives every day.  US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine. 

Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization.  We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine. 

Through our national network of premier fertility centers we combine clinical expertise, scientific innovation, and compassionate care.  The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started. 

Opportunity Overview 

We have an immediate opening for a New Patient Center Supervisor to join our remote team at US Fertility.

•  Schedule: Monday through Friday, 8:00 AM to 4:30 PM Eastern Time
• Compensation: $57,000 to $65,000 annually (commensurate with experience)  

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day. 

How You’ll Contribute 

At US Fertility, collaboration is fundamental to how we work.  There is undeniable strength in numbers—and support is always within reach.  Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success. 

In this role, the New Patient Center Supervisor will:

• Lead, coach, and develop a remote team of New Patient Liaisons through regular feedback, performance management, and professional development
• Drive new patient growth by optimizing inquiry conversion, scheduling opportunities, and patient retention across all fertility programs
• Monitor team performance against key metrics, including speed to lead, conversion rates, show rates, service levels, and schedule-to-seen outcomes
• Manage daily staffing, scheduling, and queue coverage to ensure timely response to patient inquiries and exceptional customer service
• Train, mentor, and cross-train team members on fertility services, patient management systems, scheduling processes, and best practices
• Partner with physicians and clinic teams to ensure patients are appropriately screened, prepared, and scheduled while proactively resolving issues and escalating complex cases
• Conduct call reviews, calibration sessions, and coaching initiatives to strengthen communication skills, patient experience, and conversion performance
• Monitor data accuracy and workflow quality across Salesforce, NextGen, and other patient management systems to support operational excellence
• Lead team meetings, communicate organizational updates, and foster a collaborative, patient-centered culture focused on continuous improvement
• Oversee payroll, time-off management, and other administrative responsibilities while ensuring seamless team operations and coverage

What You’ll Bring 

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter. 

Qualifications and Skills Include: 

• Bachelor’s degree preferred
•  Five years customer service experience with at least two-three years inside sales experience
• Competency in active listening, team and relationship building, and ability to communicate with empathy
• Ability to lead and manage a team of liaisons dedicated to providing exceptional customer care and excellent operational execution and follow through
• Ability to communicate accurately and concisely
•  Excellent management, interpersonal and telephone skills
•  Ability to function in a self-directed manner, organize group work tasks and information efficiently, monitor quality/effectiveness, collaborate within and across teams and execute timely and accurate follow through
•  Working knowledge of healthcare services/fertility as well as computer knowledge including Microsoft office programs is a plus

More important than any single credential, however, is the <