Senior Product Manager, AI & ML Platform

<div class="content-intro"><h2><strong>Our mission: e</strong><span class="heading--font-style-italic">liminating</span>&nbsp;every barrier to&nbsp;<span class="heading--accent-1-color">mental health.</span></h2> <p>Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.<br><br>Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.<br><br>As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.</p></div><p>Reporting to the Senior Director of Product, Customer Value, you will be instrumental in defining and executing the vision for a scalable, secure, and extensible AI/ML foundation. You will build the core machine learning infrastructure and developer platform that powers intelligent features across the company, and enables product teams to rapidly develop, evaluate, deploy, and monitor AI solutions with confidence.&nbsp;</p> <p>Please note that this is a <strong>hybrid role based in Seattle</strong>, with an expectation to be in the office 2–3 days per week at our 255 King St location. Candidates must be based in the Seattle metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.</p> <p><strong>What you’ll do:</strong></p> <ul> <li><strong>Shape and drive the AI/ML platform strategy and roadmap</strong>. Advance the long-term vision for our core ML infrastructure and AI developer platform, ensuring it enables rapid experimentation, safe deployment, and scalable production use across all product teams.</li> <li><strong>Lead continuous discovery with feature teams</strong>. Run an ongoing discovery motion with product, clinical, and engineering teams to deeply understand emerging AI use cases, pain points, and workflow gaps; translate those insights into a clear, prioritized roadmap that balances immediate enablement needs with long-term platform scalability and technical strategy.</li> <li><strong>Align platform investments to business impact</strong>. Prioritiz