Office Operations Lead

POWER A WORLD OF TRUST

Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.

Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.

We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!

About Incode

Incode is a Series B unicorn ($1.25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast—and we need a product-marketing leader who can turn breakthrough technology into a category-defining narrative.

The Impact You’ll Make

We are seeking a strategic and proactive Office Operations Lead to head facilities operations and elevate the employee experience at our San Francisco headquarters. This isn't just about keeping the lights on; it’s about serving as the operational architect of our flagship space. As the Office Operations Lead, you will be the heartbeat of the office—balancing high-level vendor negotiations and budget management with a relentless focus on creating an inspiring, high-performance workplace culture. You will ensure our physical environment scales at the same pace as our technology. 

What You’ll Own & Drive

Strategic Operations & Facilities Management 

• Systems Ownership: Oversee all SF office facilities, ensuring a safe, compliant, and high-functioning environment that reflects our brand’s excellence. 

• Vendor Ecosystem: Source, negotiate, and manage relationships with building management and premium service providers, holding partners to strict SLAs. 

• Infrastructure & Scaling: Own maintenance schedules, office upgrades, and preventative care; lead office expansions or reconfigurations as the team grows. 

• Financial Stewardship: Manage the SF workplace budget, including procurement, expense tracking, and identifying cost-saving operational efficiencies. 

• Safety & Compliance: Ensure world-class workplace safety standards and regulatory compliance (including OSHA and local SF building codes). 

Workplace Experience & Culture 

• Experience Design: Execute initiatives that transform the office into a "destination," ensuring the environment is welcoming, organized, and high-energy. 

• Culture Partnership: Partner with People and Leadership teams to design and host high-impact team gatherings, offsites, and engagement activities. 

• High-Touch Amenities: Curate a premium culinary program (kitchen/catering) and common area experience with meticulous attention to detail. 

• Employee Advocacy: Serve as the primary resource for the SF team, solving workplace friction points before they arise. 

Administrative & Cross-Functional Leadership 

• Onboarding Excellence: Own the physical onboarding logistics for new hires to ensure a "Day 1" "wow" factor. 

• Executive Support: Coordinate high-level visitor management and executive hosting logistics. 
• Tech Integration: Partner with IT to ensure seamless AV/VC experiences in conference rooms and common spaces. 

Your Background

• 5+ years of experience in workplace operations, facilities management, or office leadership within a high-growth tech environment. 

• The "Operations" Mindset: A proven ability to manage complex budgets, negotiate contracts, and build scalable systems. 

• Hospitality DNA: You ha