Senior Principal Outbound Product Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team

By joining the Financial Services product team, you will play a key role in shaping how ServiceNow enables financial institutions to innovate through digital transformation, by enabling more efficient operations and elevated customer and employee experiences.  You will also play a key role in accelerating the Company’s growth strategy by being a core member of ServiceNow’s new industry team.  We are a growing, entrepreneurial and passionate team on a mission to transform the financial services industry.

Role

ServiceNow is looking for an outstanding Senior Principal Outbound Product Manager to drive product planning and execution of new products in the newly created Insurance Industry Product Team. The ideal candidate will closely partner with other product managers, engineering and horizontal products teams, as well as go-to-market, marketing and sales teams, to craft a compelling industry product offering and follow through with impeccable roadmap execution – leading to creating world class products that leverage ServiceNow differentiators to solve key operational challenges for the Insurance industry.   

The ideal candidate is someone who is a senior domain expert in the Insurance industry, feels comfortable working in a fast-paced, dynamic environment and can do so with minimal guidance. 

What you get to do in this role:

• Partner with cross functional teams to define a differentiated product strategy for the insurance industry.  
• Collaborate with others to define and execute on a product roadmap for the insurance industry.
• Closely partner with go-to-market teams to ensure that product strategy and roadmap are aligned with customer and market opportunities.
• Promote ServiceNow’s Industry vision with industry influencers, strategic partners and analyst firms.
• Partner with and influence horizontal products and platform roadmaps, in order to leverage new platform capabilities that benefit both the insurance industry and the entire ServiceNow product portfolio. 
• Work with ISV and SI partners to complement product roadmap, bring holistic solutions to the market, and accelerate market traction.
• Understand the competitive landscape and where ServiceNow fits into the ecosystem. 
• Drive product adoption with customers and stay closely plugged into customer, partner, and field feedback, in order to improve product and drive roadmap. 
• Be instrumental in driving user experiences that delight end users while delivering value to customers. 
• Lead prototyping and early ideation of new product features, capabilities. 
• Demonstrate strategies and tactics to deeply understand the users of ServiceNow and bring that perspective back into the organization (“voice of the customer”). 
• Define pricing, positioning and packaging of product offerings.

Qualifications

In order to be successful in this role, we need someone who has:

• 10+ years of enterprise application product management experience – at least 5 years in SaaS. 
• 10+ years of strategic and operational experience in the Insurance industry – with deep knowledge and ins