Customer Service Representative - Des Moines, IA

Job Description

Customer Service Representative - Des Moines, IA
ADM Oilseeds
This is a full time, non-exempt position
 
MAIN FUNCTION: This individual will report to the Office Supervisor and is part of the commercial merchandising team at the location. The CSR will be proficient in multiple systems within the major areas of the Clerical function, Grain Settlements, and Farmer Origination tasks. Clerical duties and tasks are standardized, resolve mainly routine questions and problems, and refer more complex issues to higher levels of responsibility. The CSR will also perform routine clerical functions, including filing, answering phones, distributing materials, record retention.
 
KEY SKILLS & COMPETENCIES: 

• Initiative                               
• Accuracy (Quality of Work)
• Results Orientation (Quantity of Work)
• Team Player         
• Learning Ability/Flexibility
• Attendance/Punctuality 
• Quality Customer Service
• Multi-Tasking                    

DESCRIPTION OF WORK PERFORMED:

• Process Soybean Truck Freight Payments
• Generate New Vendor Accounts
• Verify Lien Holders
• Process Soybean Settlements 
• General Clerical Functions
• Document scanning and/or filing 

REQUIREMENTS:

• Ideal candidate will have a HS Diploma or GED equivalent along with basic proficiency in Word-Excel-Outlook.
• The candidate will have a confident and courteous manner.
• The candidate must be able to hear and speak clearly; read, comprehend, and communicate, orally and in writing in order to effectively communicate in person or by telephone.
• The candidate must be able to use a calculator and have basic mathematics skills.
• Position requires sitting for prolonged periods of time, phone use, and standing, bending, kneeling and operating a keyboard.

Before applying for an exempt, non-exempt or hourly job opportunity, you are expected to initiate a discussion and share your intentions with your supervisor.  * If you’ve been in your current position for more than 18 months, supervisor approval is not required.  * If you’ve been in your current position for less than 18 months, verbal supervisor approval is required.  
​Hiring Manager- Michelle Craycroft    ​
Recruiter- Lauren Shea 

 

City

Des Moines

State

IA - Iowa

Location Country

United States

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The pay range for this position is expected to be between:

$32,200.00 - $59,000.00