Client Engagement Manager II (Remote in US)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

 

Summary

The Client Engagement Manager is responsible for the engagement of several clients, including a top 10 client. Responsible for managing the client contract, relationship management, and ensuring that Gainwell operations perform according to contractual commitments. The Client Manager is also responsible for revenue generating activities and upselling new services to existing clients to achieve contract and corporate financial goals.

 

 

Your role in our mission

• Prepares & monitors budget and revenue expectations for assigned client(s).
• Works with client(s) to develop project approach and implementation plans.
• Oversees development and implementation.
• Reports to Client engagement leadership on progress toward strategic client growth and business goals.
• Communicates/interfaces regularly with client(s).

• Creates agendas and provides recaps for all client touchpoints.
• Directs Gainwell contract operations to ensure successful delivery of services to client(s).
• Identifies and continually seeks new sources of revenue.
• Builds relationships with internal and external staff to ensure client expectations are being met or exceeded.
• Manages client relationship; responsible for ensuring client satisfaction.
• Supports sales opportunities and assists the client engagement team with successful close of sale (including proposal development process).
• Monitors state legislative, regulatory, and competitive environment and alerts engagement to risks and opportunities.
• Supports collaboration between client engagement team, internal departments and operations staff.

• Handles client(s) invoicing & accrual tracking.

• Ensures timely deliverables are sent to client, examples include solution deliverable files, reporting, invoices and backing detail, etc.

 

 

What we're looking for

• Ability to communicate both verbally and in writing, must be fluent in English.
• Ability to analyze information and use logic and process to address work-related issues and problems, through strong organizational skills and critical thinking.
• Demonstrates exceptional customer service and follow up skills to be successful in managing expectations, developing opportunities, collaborations, and negotiating.
• Proficient with Microsoft Excel, Word, Access, and PowerPoint; knowledge of SQL or Tableau preferred

• Without bachelor’s degree, 7 + years relevant work experience with experience in one of the following areas:
    • Health insurance
    • Client service/business to business
    • Healthcare policy
    • Industry with high level of compliance (i.e. Finance)                                                                                        
    • Large client management
• With bachelor’s degree, only 3+ years of relevant experience

 

 

What to expect in this role

• This is a full-time permanent regular salaried (W-2) employee position.
  • Monday through Friday work schedule (40 hours per week) with travel up to 5% of time.
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• Potential bonus amount of 10% annually
• Employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload.  Greater speeds will of course provide better performance.