Business Analyst

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for understanding the business value and defining user and customer experience for the pre-sales process, creating and presenting impact analysis, creating and maintaining process flow updates, gathering business requirements, collaboration with technical and development to ensure functional requirements are correctly translated. Supports testing activities, building end-user content, supporting deployment activities, and driving programs forward through a collaborative and cross functional team environment. Your role will contribute to optimizing sales processes, enhancing efficiency, and maximizing revenue generation.

Job Description

Core Responsibilities

• Responsible for gathering and documenting business requirements from sales and cross functional stakeholders to create a comprehensive impact analysis, translating them into actionable insights and requirements to drive process improvements and enhance sales effectiveness through process, systems, and tools.
• Interacts closely with matrixed cross-functional teams (both field and corporate) to secure alignment.
• Understanding of the Software Lifecycle Development Lifecycle. Waterfall and Agile methodologies to convert Business and Functional requirements into functioning software that represents the processes that support the best user and customer experience as possible.
• Supports analysis and design of existing and new business processes that span multiple areas of the organization, including Customer Operations, Sales Operations, Marketing, Training, Finance and Legal.
• Develops scalable processes to support and benefit the Company's architecture vision.
• Analyze sales data and performance metrics to identify trends, opportunities, and areas for improvement, providing actionable insights to sales management.
• Maintain and update process flows related to sales operations, ensuring alignment with business objectives, and facilitating efficient sales processes.
• Develop comprehensive end-user content, including user guides, manuals, and training materials, to ensure clarity, accuracy, and relevance in the context of Sales.
• Provide support for testing activities within sales operations, including test case preparation, execution, and defect tracking, to ensure the quality of sales-related deliverables.
•  Assist in developing and implementing sales enablement initiatives, including sales training programs, tools, awareness, and resources.

• Helps to define success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics.

  Stay updated on industry best practices, trends, and technologies related to sales operations and business analysis.

  Adhere to company policies, procedures, and quality standards in all aspects of work.

• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do