Entry Level IT Specialist

Compensation: $20 - 21/hrThis position is remote / work from home but candidates must be local to the Baltimore, MD, area. We are seeking a motivated and enthusiastic Entry-Level IT Support Specialist to join our team. The ideal candidate will have a bachelor's degree in computer science or a related field and a passion for technology. This position offers an excellent opportunity for career growth and professional development in the IT industry.

Responsibilities

• Provide technical support to end-users via phone, email, or in-person.
• Troubleshoot hardware and software issues, including operating systems, applications, and peripherals.
• Install, configure, and maintain computer systems and software.
• Assist with network setup and maintenance, including routers, switches, and firewalls.
• Collaborate with team members to resolve complex technical issues.
• Document and maintain accurate records of support tickets and resolutions.
• Stay current with industry trends and technologies to enhance technical knowledge and skills.
• Provide training and guidance to end-users on IT-related topics.

Requirements

• Bachelor's degree in computer science, information technology, or a related field.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with Windows and Mac operating systems.
• Basic knowledge of networking concepts.
• Customer service-oriented mindset.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus but not required.