Customer & Manufacturing Excellence Lead
ABBAbout the role
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Customer and Operations Excellence Manager__
In this role, you will be at the intersection of customer success and business operations—where your problem-solving skills and collaborative approach directly impact customer loyalty and company growth. Every day brings new challenges, diverse stakeholders, and the opportunity to make a measurable difference.
The work model for the role is: Onsite
This role is contributing to the ELSP Division in North America.
You will be mainly accountable for:
Be the Customer Champion: Lead end-to-end resolution of customer challenges by orchestrating collaboration across Sales, Operations, Supply Chain, and cross-functional teams. Act as a trusted advisor, recommending tailored solutions that meet customer needs while aligning with business capabilities
Drive Seamless Execution: Coordinate complex requests from quote to delivery—managing production scheduling, resourcing, pricing, and invoicing to ensure flawless execution Keep customers informed and engaged throughout their journey, turning potential issues into opportunities for exceptional service
Leverage Data to Make an Impact: Analyze sales performance metrics and forecasts using cutting-edge tools. Deliver actionable insights to management that drive strategic decision-making and revenue growth.
Own the Results: Monitor sales performance against targets and identify trends that matter. Contribute directly to team success and customer satisfaction scores
Our team dynamics
You will join a dynamic and high performing team, where you will be able to thrive.
Qualifications
Bachelor's degree and 3+ years of experience in customer service
Strong working knowledge and proficiency with SAP
Must be proficient with MS Excel (intermediate to advanced proficiency level required) and MS Office,
Strong verbal and written communication skills
Demonstrated commitment to excellence, effective communication, problem-solving, teamwork, customer focus, and a professional attitude
Proactive and self-motivated to accommodate numerous customer responsibilities
Strong time management and organization skills
More About Us:
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US
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