Client Delivery Executive - On-site

Req ID: 363053 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Client Delivery Executive - On-site to join our team in Chicago, Illinois (US-IL), United States (US).

 

At NTT DATA we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

 

This role will be on-site at our client site 5 days per week. Only local candidates will be considered.

 

Role Responsibilities

Oversees a team that delivers contracted IT services to clients. Leads the development and implementation of delivery strategies of various IT solutions to clients. Accountable for ensuring quality, timing and financial delivery objectives are met by team. Identifies opportunities for account growth and innovation.  Proactively identifies potential issues and drives resolution to avoid client impact and facilitate continuous improvement. Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the client experience. Develops and maintains strong relationships with client’s leadership team.

 

Duties

• Provides direction and guidance for administration and results for multiple departments within a function of work area. 
• Translates business plans into objectives and exercises latitude in managing operations.
• Accomplishes results through the efforts of subordinate managers / professional team members
• Responsible for managing larger groups of team members, which may also include lower-level leaders.
• Responsible for large accounts with high level of complexity.
• Leads the defining and adherence to delivery management processes and policies.
• Responsible for delivering in a highly-matrixed global delivery model.
• Mentors and trains less experienced delivery management team members

 

Key skills

• Multiple years of relevant experience in Service delivery management/as Client Delivery Executive (or similar role)
• Several years of experience in client management
• Ability to lead and influence across large, cross-functional, and global team
• Experience in project and program management
• Prior experience in the Infrastructure Services area
• Advanced experience with project and program financial management, budgeting, cost management
• Experience defining and negotiating contract terms
• Ability to communicate clearly and present to senior leadership

 

 

Minimum Requirements

• 10+ years in a technology services and solutions direct client role
• 10+ years' experience with direct client relationships

 

 

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About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on clie