Client Consulting Manager

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.
The US Consulting Practice within VCA provides consulting and solution services for Visa’s bank and credit union issuer clients in the United States. We apply deep expertise in the payments industry to provide solutions to assist clients with their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk.
The VCA team is looking for a Manager to join our consulting practice and play a role in developing high impact projects for Visa’s clients in the North America region. The potential candidate will be responsible for delivering and implementing projects and solutions with Regional & Community issuer clients. This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both, the preferred brand and unique business partner.
Potential engagements could include product development, program launch, customer acquisition, customer / merchant life cycle optimization, retention enhancement, benchmark analysis, profitability enhancement.
Specific Responsibilities Include

·         Proactively engage with VCA teams in regular strategic & planning discussions, cultivate and manage a pipeline of work with regional and community issuers.

·         Leads consulting initiatives and contributes to closing the engagement by identifying potential opportunities with regional and community issuers.

·         Develop frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges.

·         Build solutions and actionable insights that will help clients to grow their portfolios and customer engagement in their core business

·         Partner with peers in other functional areas (e.g., Data Science, Scaled Solutions, Marketing, Data Products, Sales, Risk, Innovation) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources

·         Produce insights, analyses and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segments

·         Ability to effectively manipulate and analyze large data sets (industry and Visa) to determine meanings insights and recommendations for clients

·         Build new scalable solutions, toolkits, best practice documents and consulting approach that can be applied across VCA practice

Incumbents applying for the role should be self-motivated, highly energized, detail-oriented individuals who will deliver strategic thought leadership, problem diagnostics and high impact solutions to clients support the growth and performance. Candidates must be able to develop enduring, strategic relationships with internal and external clients and across the Visa organization. This is an individual contributor role, reporting into a Sr. Director within VCA.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:
• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years