Customer Transition Manager

Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.  

Accountable for the delivery of end-to-end Managed Services to Banking and Retail customers and for the delivery of high-quality services. Ensures Support and Delivery processes are in place to meet contractual commitments, while maximizing gross profit and gross margin. Acts as a key member of the Account team and must have a detailed knowledge of contractual commitments as well as the financial health of the account. Works with the Account Manager to ensure that commitments made to the customer are achievable and align to the financial goals set. Is empowered to make decisions which drives customer success and gross profit and works closely with other delivery units to remediate customer escalations. Works in partnership with Segment in identifying any opportunities to grow the company footprint within respective accounts.

• Responsible for onboarding, delivering, and managing support for Managed Services in small to medium-sized accounts.
• May assist the Managed Services Director or Senior Manager in overseeing large accounts.
• Acts as a trusted advisor to Managed Services customers, offering expert guidance on business strategies and product solutions, along with exceptional customer support.
• Educates customers on the range of services, features, and enhancements available through DN.
• Gathers customer feedback and collaborates with internal delivery teams to align with customer needs and priorities.
• Identifies opportunities for improvement within internal teams to ensure service commitments are met and penalties are avoided.
• Proactively engages with customers to compare DN’s actual service levels against expectations and addresses any discrepancies.
• Resolves issues to maintain compliance with established standards and expectations.
• Cultivates ongoing business relationships with key technical and managerial stakeholders within customer organizations.
• Monitors and analyzes financial performance to identify opportunities for enhancing DN’s profitability.

Required Qualifications

• A diploma or equivalent professional experience is mandatory.
• A minimum of 2-4 years of relevant experience, or an equivalent combination of education and work experience in Customer Relations and Delivery Management, is essential.
• Contract and Project Management experience.
• Strong technical acumen 

Preferred Qualifications

• ATM, Retail experience preferred.
• Advanced presentation, reporting and training skills.

Salary Range: $50,000 to $75,000. Actual compensation for this role will depend on several factors including your qualifications, skills, competencies and relevant experience.

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Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation  The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations