Hotel Front Desk Agent (Tropicana Laughlin)

* Must be 18 years + to work in this position

 

SUMMARY: The Front Desk Clerk is responsible for checking guests in and out and reconciling guest accounts.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet guests and determine if guests have a reservation. If yes, searches computer file
• and prints out registration forms, obtains signatures and identification, files copy of
• registration form and retrieves same upon check-out.
• Prepares keys for proper room.
• Makes decision as to which room to give to guest, based on guest requirements and desires.
• Assists with billing inquiries and refunds.
• Blocks rooms for Groups, VIPs, Sales and Casino Departments.
• Other related duties as assigned.
• Must be available for scheduled work.
• Must exhibit the Family Style Service model at all times.

 

SUPERVISORY RESPONSIBILITIES

None.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

 

EDUCATION and/or EXPERIENCE

High school diploma or equivalent required. One or more years related experience and/or training, or equivalent combination of education and experience.

 

LANGUAGE SKILLS

Must be able to effectively communicate in English.

 

 

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

 

COMPUTER SKILLS

Must have a working knowledge of Microsoft Office products.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.  

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”.  If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.