Director, Professional Services

Who We Are

Stensul dramatically reduces marketing content creation time - by up to 90% - so teams can better focus on improving marketing performance. Stensul makes this possible by streamlining the collaboration process and simplifying marketing asset creation for all marketers so they can create high-performing campaigns that drive stronger results. Stensul integrates with all leading ESPs/MAPs, workflow platforms, image digital asset management platforms, live content, link tracking, and messaging platforms. Top brands that trust Stensul to solve their most demanding marketing creation problems include BlackRock, Cisco, Demandbase, Equifax, Greenhouse, Siemens, Thomson Reuters, and Yahoo.

At Stensul, our top priority is maintaining a people-first, diverse, and inclusive culture. We look for people that live by our core values - Garra, Learning Agile, Above & Beyond, and Team Players. We’re committed to investing in your growth through mentorship, coaching, and meaningful professional development. If you thrive in a fast-paced environment and are eager to take ownership of a large, revenue-generating area of the business, we want to hear from you!

 

Position Overview

As our Director of Professional Services, you will help to empower customers to achieve value outcomes with Stensul, through world-class professional services that are delivered with empathy, expertise, and care. This includes a streamlined onboarding process that ensures customers are up and running quickly and efficiently, as well as ongoing support to help customers get the most out of Stensul.

 

What You'll Do

• Build and scale world-class Innovative value services offering for Stensul customers
• Streamlining a customer onboarding process that drives customer activation, adoption and retention, reducing time it takes to onboard a new customer
• Reducing cost of professional services function while increasing revenue generation by offering valuable and differentiated services packages to our customers  
• Build an on-going feedback loop between our Services organization and Engineering/Product teams, emphasizing opportunities to optimize their Stensul platform experience.  
• Constant investment in efficiency, both through process improvements and automation reducing manual tasks performed by services team

 

What You'll Need

• Lives Stensul’s core values: Learning Agile, Team Players, Garra, and Above & Beyond
• Embodies an empathetic, customer-first mindset
• Experience in a rapid-scale startup, B2B, or SaaS organization
• Demonstrated experience building and scaling a professional services business with accountability for financial targets
• Experience building and optimizing productized service offerings that address customer painpoints and needs
• Experience managing technical, cross-functional professional services teams (e.g., consulting, implementation, trainers, project managers)
• Investigative mindset, strategic thinking, high attention to detail, and cross-functional coordination skills
• Ability to problem solve with minimal guidance in a rapidly changing environment
• Ability to coach and mentor employees
• Proven ability to create and embody a culture that delights customers and employees in innovative ways
• Strong written and verbal communication skills with a talent for articulating customer challenges
• Creative, resourceful, detail-oriented, and well organized

 

Why You’ll Love Working Here!

• Competitive compensation package that includes equity - everyone has a stake in our growth
• Comprehensive benefits package that includes medical, dental, and vision coverage for you and your dependents, as well as a 401(k), life insurance, commuter benefits and parental leave plan
• Flexible time off policy, empowering you to balance work & life in the way that suits you best
• Regular Mental Health Days, ensuring that you consistently take time to reset
• A culture that prioritizes collaboration and transparency, as well as internal mobility and growth!

 

Salary information: The estimated base salary for this position is $180,000 - $200,000 USD, plus variable compensation. Additionally, we offer both significant equity and comprehensive benefits. Actual compensation is based on factors such as the candidate’s skills, qualifications, and experience.

 

Stensul is an Equal Opportunity Employer, meaning that we do not discriminate on the basis of race, religion, national origin, gender identity, sexual orientation, or any other protected class. We are deeply committed to