Sr Director, Account Management

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

The Senior Director of Account Management will play a critical leadership role within the Customer Success organization, driving revenue growth by expanding relationships with existing enterprise customers. Reporting directly to the VP of Customer Success, this role will lead a team focused on identifying upsell opportunities, enhancing customer satisfaction, and ensuring the company maximizes the value from its existing book of business. The ideal candidate will possess deep experience in sales and customer success, with a proven track record of leading teams to achieve ambitious revenue goals.

Key Responsibilities:

• Lead and manage the Account Management team, ensuring the team is equipped to meet and exceed revenue targets through upselling and cross-selling initiatives.
• Develop and execute strategic plans to expand revenue within the existing customer base, working closely with Customer Success, Sales, Marketing, Operations and Product teams.
• Establish and maintain strong relationships with key customer stakeholders, fostering trust and collaboration.
• Drive continuous improvement initiatives within the account management function to enhance team performance, customer satisfaction, and retention.
• Collaborate with the VP of Customer Success to align account management strategies with overall organizational goals.
• Analyze and report on key metrics and performance indicators, providing actionable insights to drive decision-making.
• Ensure the team has a deep understanding of customer needs and that solutions are tailored to add maximum value.
• Mentor and develop account management talent, building a high-performing and motivated team.
• Maintain a customer-first mentality while driving growth across the book of business.

What success looks like in this role:

• Hitting upsell quota for the Account Management team and supporting customer retention

Qualifications:

• 15+ years of experience in sales, account management, or customer success, with at least 10 years in a leadership role.
• Proven track record of driving revenue growth through upselling and cross-selling within a B2B environment.
• Strong leadership skills, with the ability to inspire and motivate a team to achieve aggressive revenue goals.
• Experience working with cross-functional teams (Sales, Product, Marketing) to drive results.
• Exceptional communication and relationship-building skills, with a customer-first mentality.
• Ability to engage senior leaders at Fortune 100 companies.
• Strong analytical skills and the ability to leverage data to inform strategic decisions.
• Healthcare industry experience is preferred but not required.

Preferred Qualifications:

• Experience managing large, complex accounts and multiple revenue streams.
• Familiarity with enterprise software solutions and/or technology platforms.