Technical Services Specialist Job

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Primary location: Carson, California 
Relocation offered: No 
Employment status: Full-Time 
Travel: 26%-50% 
Non-compete: No 

The estimated base salary range for this role is $70,304 - $85,000 per year.
Individual pay is based upon location, skills and expertise, experience and other relevant factors

​What does it mean to work at Arktura LLC, a subsidiary of Armstrong World Industries?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.  Arktura LLC is a widely published company headquartered in a fast-paced design office and manufacturing facility in Los Angeles, CA. We design, develop, and manufacture a variety of façade systems, interior wall and ceiling systems, custom art installations on a full range of state-of-the-art equipment, in our 100,000 sf facility.

Working at Arktura is the best! Benefits include 401k with employee match, robust health care options, paid time off and professional development. We have a casual dress code, free snacks, and quarterly events! As a company, we love to engage in community service activities with our local organizations. We provide access to 100’s of discounts, specialty savings and voluntary benefits through LifeMart such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare We support Employee Resource Groups created to connect employees with common interests to promote inclusion and provide perspective.

Reporting to the Technical Services Manager, the Technical Services Specialist provides technical expertise and field support for Arktura systems by advising customers, contractors, and internal teams on product specifications, installation methods, and issue resolution. The incumbent contributes to successful project execution and sales growth by delivering practical installation solutions, supporting training efforts, and providing actionable feedback to product development and engineering teams.

 

What’s in it for you!

• Partner with architects, contractors, and internal teams to drive successful installations.
• Influence product innovation by providing direct feedback from the field.
• Expand your technical expertise across construction, architectural products, lighting, and controls.
• Join a collaborative team where your knowledge and recommendations are valued.

 

What You’ll Do

• Serves as a technical subject matter expert on installation methods, product applications, and system performance.
• Provides pre- and post-sale technical support to sales teams, customers, contractors, and project managers.
• Analyzes installation challenges and recommend practical, cost-effective solutions in field and office environments.
• Reviews shop drawings, specifications, and installation instructions to ensure constructability and product alignment.
• Delivers training to internal teams, contractors, and customers on system installation and best practices.
• Supports product development and continuous improvement by identifying field issues, trends, and enhancement opportunities.
• Participates in job site visits to troubleshoot issues, validate installation methods, and support project success.
• Assists in resolving claims, complaints, and field performance issues.
• Builds and maintains effective working relationships with architects, designers, contractors, and internal stakeholders.
• Collaborates cross-functionally with Sales, Engineering, and Operations to support project execution and customer satisfaction.

 

Travel: Moderate; approximately 25-50%

 

What will make you successful

Architectural Product/Installation Support

• Ability to read and interpret shop drawings, specifications, installation instructions, and assembly details.
• Working knowledge of construction practices, installation methods, and jobsite coordination.
• Hands-on ability to troubleshoot product installation, fit, finish, alignment, and system performance issues.
• Understanding of architectural products (ceilings,