Vice President, Senior Experience Manager

About this role

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. 

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. 

We believe the future of fund distribution is digital. As digital adoption skyrockets around the world, we have an outstanding opportunity to shape how the investment industry will evolve. We are on a mission to simplify and democratize the ability to make better investment decisions, by delivering BlackRock’s insights and products through delightful digital experiences. Are you with us?  

We’re looking for a senior experience manager to oversee multiple websites in EMEA. They will drive great digital experiences for clients, at scale, across multiple websites. This position acts as a connection point between Global Digital and EMEA Marketing teams, ensuring that local needs are met while maintaining global efficiencies.  

Reporting Structure: 

The Senior Experience Manager will report to the Head of EMEA Digital. 

Main responsibilities: 

• Lead a web content operating model to activate marketing priorities and global firm activities across the EMEA web ecosystem. 

• Support the migration to a new content management system, ensuring continuity, adoption, and improved processes, with a view to drive long term transformation.  

• Manage overall site health including but not limited to user journeys, content & pages for consistency and broken links  

• Partner with Marketing teams to create, translate, scale and maintain digital experiences across websites. 

• Coordinate with global publishing group to ensure smooth operational model, high publishing standards and that issues are being raised and resolved on the site  

• Oversee strategic topics such as accessibility, SEO and page performance and coordinate with relevant teams to ensure we are performant, compliant and meeting the highest standards  

• Ensure urgent updates are made to site in fast market moments e.g. Geopolitical crises 

• Deliver site analytics at a regional and country level, highlighting key performance indicators (KPIs) and user insights in alignment with the Marketing and Media Functions (MMF). 

Essential skills / experience 

• Several years’ experience overseeing experiences for awesome digital products and propositions, ensuring experience is delightful for clients throughout the product lifecycle 

• Excellent written and verbal communication skills with ability to build excitement and consensus among the core team, our partner groups and executive management 

• Ability to take complex customer and