Senior Manager; Aging and Nutrition Services

Description

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

**The Senior Manager Aging and Nutrition Services, primary is responsible for the overall management and coordination of the Denver Metro Congregate Dining Program, which includes administrative collaboration and compliance oversight across more than 25 community-based dining sites. This role works closely with local program partners to ensure service quality, regulatory alignment, and effective program delivery.

In addition to serving as the strategic lead for the Congregate Dining Program, the Senior Manager provides leadership across multiple aging services programs, including oversight of Mountain Community Services in Idaho Springs and subcontracted services in Gilpin County. The position also supervises and supports Program Managers overseeing the Handyman, Healthy Aging, and City Harvest programs. Responsibilities include guiding program development, budget planning, grant management, compliance monitoring, and contributing to department-wide strategic initiatives in collaboration with the Associate Director

ESSENTIAL DUTIES AND RESPONSIBILITIES

Program Operations

•Ensures that the senior's voice is heard, and the senior's ideas play a prominent role in programming.

•Oversee program operations for the Denver Congregate Program, Mountain Community Senior Nutrition Programs (SNP), Transportation services and building operations, ensuring services align with the evolving needs of older adults.

•Analyze service statistics, demographic trends, and best practices to inform program enhancements and responsiveness.

•Create and Present Program Reviews

•Recruit, train, supervise, and evaluate the Program Managers, Program Coordinators, and Database Administrator.

Finance and Revenue Generation

•Assist the Associate Director in developing and managing program budgets, monitoring revenue and expenses to ensure fiscal responsibility.

•Identify and pursue funding opportunities, including grants and Medicaid reimbursement, to enhance program sustainability and service delivery for Congregate and Transportation services.

•Track grant spending to ensure timely use of funds and proper allocation of expenses to budget lines.

Compliance and Reporting

•Ensure compliance with SUA, other funders' policies, and all regulatory guidelines, maintaining accurate records and documentation for Congregate Dining, SNP, and Transportation services.

•Utilize the ServTracker database to manage program data, track service metrics, and generate reports to support program evaluation and improvement.

•Oversee data entry into the SUA database (SUDS) for program compliance and supervise staff responsible for data accuracy.

Prepare and submit grant applications, funding proposals, and required reports to ensure alignment with

all funding requirements.

• Distribute and analyze annual client satisfaction surveys, partner staff and volunteer satisfaction surveys,

managing outcome measurements to assess program performance.

Community Relations and Outreach

• Foster meaningful communication and partnerships with community organizations, regulatory bodies,

host agencies, and service providers.

• Plan and implement outreach initiatives to raise awareness of Congregate Dining, SNP, and

Transportation services, and educate the public on the needs of older adults.

Staff and Volunteer Management

• Oversee volunteer recruitment, orientation, and recognition efforts to support program and

transportation needs, ensuring all volunteers receive adequate support and supervision.

• Supervise and support Program Managers for Handyman, Healthy Aging, and City Harvest programs,

guiding program development, budget planning, grant management, and compliance.

Support to Program and Operations

• Act as backup as needed for operational tasks, including dining site support, data collecting and entering,

transportation scheduling, and client assessments.

• Complete additional tasks as assigned to further program goals and align with agency objectives

SUPERVISORY RESPONSIBILITIES

• The jobs that report directly to this position include Program Manager, Le