Housing Officer

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

 

Housing Officer

 

Worcester – covering Worcester, Herefordshire and surrounding areas

 

£32,242 - £33,939 per year

 

37.5 hours per week – Monday to Friday, 9:00am – 17:00pm

 

We have an opportunity for a Housing Officer to join our Housing team based in Worcester. This will involve making sure that our properties are safe and attractive places to live and ensuring that tenancies are being conducted in a satisfactory way. This is a varied opportunity that will see you managing a range of situations and helping to build key relationships between Sanctuary Housing and our tenants, while consistently working in a professional manner to resolve problems and improve services.

 

The role of Housing Officer will include:

• Working closely with the lettings team to allocate void properties
• Liaising with tenancy enforcement agencies to build relevant case files and manage the complaint process for the service area
• Handling a range of situations including complex cases of ASB (anti-social behaviour), which may include attending evictions
• Attending various meetings to coordinate tenancy termination and changes, property clearance, and support tenancy auditing and fraud investigations

 

Skills and experiences:

• Proven experience of working within the social housing sector will be a distinct advantage in this role
• Knowledge of relevant housing regulations and legislation
• A basic understanding of Microsoft Office packages is desirable, along with the ability to update electronic systems
• Experience and knowledge of good practice resident involvement activities
• Travel is a requirement of the role, therefore a full valid driving licence is essential

 

Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Volunteering scheme
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• £32,242 per annum (rising to £33,939 per annum after 12 months, subject to satisfactory performance)

 

To view the job profile, please click here

 

Closing Date: 1 Au