Business Support Management Associate

In this role you will be responsible to lead a team of Executive Administrative staff nationally in support of a national business within Commercial Banking.

As a Business Support Associate within the Business Support Management Team, you will manage administrative staff to deliver on all business objectives and provide all aspects of the role including talent development, governance, day to day leadership, performance management and compensation. Additionally, you will work in close partnership with your global peers to ensure consistency of business practices and service delivery. Close partnerships with Recruiting, Employee Relations, Business Managers, and other related functional groups such as Marketing, Sponsorships and Donations teams, Technology etc. 

Job Responsibilities:

• Manage a team of Administrative Assistants nationally 
• Provide strategic reviews, changes to business coverage and proactive communication to business leadership to ensure support is appropriately aligned to business priorities  
• Hire and develop top talent and manage the governance of core business processes
• Independently own all facets of the performance management process, recommendations to ensure all firm requirements are completed thoroughly and timely
• Proactively contribute thought leadership to improve the platform 
• Drive and lead projects and initiatives for the Administrative Management team
• Preform Marketing Intake Tracking

Required qualifications, capabilities, and skills:

• Professional leadership- excels at motivating both individuals and team performance. Fosters a diverse and inclusive team environment
• Application Skills- Strong presentations skills and fluency in Microsoft Office Suite
• Control orientation- Enforces a dynamic control/ compliance environment and continually mitigate risk in business processes 
• Communication, interpersonal, and presentation skills- able to influence decisions and provide confident, organized, and clear messaging with all organizational levels 
• Works with an appropriate level of independence to solve issues and escalates timely to the 

Preferred qualification, capabilities and skills:

• Leadership experience preferred but not required

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans