Customer Service Representative

Customer Service Representative | Full-time, Benefits | 2nd shift | 4 Nine Hour Shifts Per Week | Wednesday through Saturday, 12pm-9pm  | $17-$20 per hour | Racine, WI

Do you have a passion for people and animals? Ready to be the friendly face and calm voice our clients need? Wisconsin Veterinary Referral Center in Racine is growing — and we’re hiring a Customer Service Representative to join our high-energy, compassionate team (also known as a Client Care Specialist).

Schedule and Compensation:

• Full Time, 2nd shift
• Wednesday through Saturday, 12pm-9pm
• $17-20/hr depending on experience 
• Applicable shift differentials in the amount of $3/hr from the hours of 4pm - 12 am

Benefits of Working at WVRC:

• Generous benefit packages which include: - Employer Paid Benefit Options - Medical - Dental - Vision - HSA & Flexible Spending Plan Options - Short & Long- Term Disability Options
• Paid Time Off (accrue 3 weeks in the first year) 
• 401k - Retirement Savings Plan
• Uniform Allowance
• Veterinary Service Benefits
• CE Allowance  
• Referral Bonuses
• Being a part of a team of elite professionals who prioritize the needs of their patients

Qualifications:

• Excellent interpersonal and communication skills, with the ability to build and maintain positive working relationships with clients, referring veterinarians, and team members.
• Demonstrated ability to provide exceptional customer service in a fast-paced, high-stress environment while ensuring every client is greeted warmly and professionally.
• Strong organizational skills with the ability to multitask, prioritize responsibilities, and remain detail-oriented.
• Self-motivated, dependable, and dedicated to delivering outstanding service with a positive attitude.
• Proficient in Microsoft Windows-based computer programs, data entry, and multi-line phone systems.
• Previous experience in a customer-facing role is required.
• Passion for providing exceptional client care and a genuine love for animals.
• Professional appearance and a commitment to maintaining a clean, welcoming hospital environment.
• Fluency in spoken and written English is required; bilingual or multilingual candidates are encouraged to apply.

Responsibilities of a Client Service Representative:

• Greet and welcome clients with a friendly, compassionate, and professional demeanor.
• Schedule appointments, assist with emergencies, and respond to client requests while delivering exceptional service and ensuring a positive client experience.
• Prepare, review, and maintain medical records, client files, and other documentation accurately and in compliance with hospital and legal requirements.
• Educate clients about hospital services, policies, and procedures, providing clear and helpful guidance.
• Process invoices, payments, and other financial transactions accurately.
• Perform general administrative duties, including scanning, faxing, emailing, and other office support tasks.
• Collaborate effectively with team members to support hospital operations and achieve shared goals.
• Recognize situations that fall outside established protocols and seek guidance when appropriate to ensure the best outcome for clients and patients.

This is an onsite position based on at:
Wisconsin Veterinary Referral Center Racine/Kenosha
1123 58th Ave
Somers, WI 53144

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, E