Consumer Retail Technology Kesaya Platform Subject Matter Expert

We are seeking a skilled and dedicated Consumer Retail Technology Keysaya Platform Subject Matter Expert to join our dynamic team. In this role, you will be responsible for leading operations and monitoring for our business-critical software applications, with a focus on retail and restaurant solutions. You will play a crucial role in ensuring smooth operations, resolving issues, and contributing to the continuous improvement of our application services

Key Responsibilities
Simphony​ POS System, Kaseya, ServiceNow, ITIL support
Release and Deployment
Windows Troubleshooting
Remote monitoring of system health
Patch management – All Connect endpoints are Windows-based 
Remote access for troubleshooting and maintenance 
Task automation via scripting
Software deployment via policy 
The Connect Team is also responsible for administration for the tool. This includes user access management, defining access control, updating Kaseya clients, monitoring performance, and evaluating deployment groups and policies

Mandatory skills and skill proficiencies
Education
* Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
Technical Skills:
Kaseya tool, powershell scriptiing
Experience:
* Minimum of 3-5 years of IT Support experience, preferably in installing, configuring, , supporting, and administering Deploying Softwares and patchinig. POS Software Knowledge
* At least 3 years of relevant work experience in IT Support, Application Support, or Technical Support with direct customer contact experience.
Soft Skills:
* Excellent problem-solving and troubleshooting skills.
* Strong communication skills, with the ability to explain complex technical concepts to non-technical users.
* Customer-oriented approach with the ability to work both independently and as part of a team.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini Engineering

World leader in engineering and R&D services, Capgemini Engineering combines its broad industry knowledge and cutting-edge technologies in digital and software to support the convergence of the physical and digital worlds. Coupled with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has 65,000 engineer and scientist team members in over 30 countries across sectors including Aeronautics, Space, Defense, Naval, Automotive, Rail, Infrastructure & Transportation, Energy, Utilities &

Chemicals, Life Sciences, Communications, Semiconductor & Electronics, Industrial & Consumer, Software & Internet.

Capgemini Engineering is an integral part of the Capgemini Group, a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Ca