Retail Banking Trainer (44297)

Job DetailsJob Location: Manhattan Main - Manhattan, KS 66502Position Type: Full TimeEducation Level: High School DegreeTravel Percentage: NegligibleJob Shift: DayJob Category: Retail BankingWhen you work at Landmark, you'll find we are all about Culture, Connection, and Contribution. You'll build relationships beyond transactions. You will work with people who want to be better every day you'll be challenged to grow and supported in your development. You'll have an opportunity to make a real difference for our customers and our communities.

We are currently looking for a Retail Banking Trainer to join the Landmark team. Here are all the details:

HOW YOU WILL CONNECT

Delivers the Landmark National Bank commitment To be champions and catalysts for our communities by delivering the technical skill training for frontline bank staff, retail operations training. The Retail Banking Trainer is responsible for designing, delivering, and evaluating training programs that support the development of retail banking employees. This role ensures frontline staff possess the knowledge, skills, and regulatory understanding necessary to provide excellent customer service, maintain operational compliance, and support the bank’s sales and service objectives. 

The trainer partners with branch leadership to strengthen employee performance in areas such as deposit products, consumer lending, customer experience, regulatory compliance, and operational procedures. 

WHO YOU ARE

Bachelor’s degree in Business, Finance, Human Resources, Education, or related field preferred. Previous banking and management experience is required
3–5 years of experience in retail banking operations, branch management, or banking training. 
Strong understanding of branch operations, deposit products, and customer service practices. 
Previous experience delivering training or coaching preferred. 
Strong presentation and facilitation skills. 
Knowledge of retail banking regulations and compliance requirements. 
Ability to translate complex banking procedures into easy-to-understand training. 
Excellent interpersonal and communication skills. 
Ability to manage multiple training initiatives simultaneously. 

Key Competencies 

Instructional design 
Communication and presentation 
Coaching and development 
Regulatory awareness 
Relationship building 
Organizational skills  

Performance Measures 

New hire training completion rates 
Employee knowledge assessment scores 
Competency Scores 
Branch operational error reduction 
Employee engagement and training satisfaction 
Compliance training completion 

Training Development 

Design and develop training programs for retail banking staff including tellers, personal bankers, assistant bank managers and bank managers. 
Create programs and curriculum to include full training calendar, training manuals, job aids, and e-learning modules related to retail banking operations and consumer lending. 
Update training materials to reflect new products, policies, regulatory requirements, and system changes. 

Training Delivery 

Facilitate instructor-led training sessions for new hires and existing retail staff. 
Conduct onboarding training for new branch employees. 
Deliver training related to customer service, sales techniques, leadership and management training, operations, regulations and relationship building. 
Provide training on core banking systems and digital banking tools. 

Performance Support 

Observe branch operations and provide coaching to improve service quality and operational accuracy. 
Work with Bank Managers  and Assistant Bank Managers to identify training needs and skill gaps. 
Provide follow-up coaching and reinforcement training. 

Program Evaluation 

Track and measure training effectiveness through assessments, feedback, and performance metrics. 
Maintain training records and documentation. 
Recommend improvements to training programs based on outcomes and business needs. 

Collaboration 

Partner with HR, compliance, and retail leadership to support employee development initiatives. 

Assist with leadership development training for emerging branch leaders. 



QualificationsPHYSICAL DEMANDS

The physical demands listed below are a requirement to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to stand and present for extended periods during training sessions.
Position requires approximately 25% travel; employee must be able to travel to conduct in-branch training.

BENEFITS WE OFFER YOU

Group health, dental, and vision insurance options


Health savings accounts (HSA) and Flexib