Tech Lead PMS Opera (F/M/X)

Company Description

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. 

Job Description

Accor Tech is a leading hospitality technology operating across the world: our global #OneTechTeam works to simplify and accelerate the global tech ecosystem that powers Accor. 

Our 1,200 Heartist®, passionate about innovation and problem-solving, support our 5,500 hotels and offices in 110 countries to deliver an exceptional experience to our 100 million customers. 

They also dedicate themselves to shaping the future of our rapidly evolving and highly competitive industry, while building a sustainable future. 

Join our truly diverse and creative team that tackles technical challenges every day.  

With us, dare to impact the world! 

Here is where your greatest challenge awaits you: 

As a Technical Lead specializing in the technologies of the Opera ecosystem, you will provide technical leadership and expertise in supporting and maintaining critical systems, including Opera, ORS (Opera Reservation System), OWS (Opera Web Services), ADS (Availability Distribution System), OXIHUB, OXI (Opera XML Interface), IFC (Internet For Guests), PMS (Property Management System), Accor Shell, and AMQ (Advanced Message Queuing).

You will supervise a team and drive improvements in the systems within the Accor ecosystem.

Your missions:

• Technical Leadership and Team Management: Guide the technical team, provide strategic advice, and promote a culture of innovation.
• Support and Maintenance of Systems: Ensure the availability, stability, and performance of the Opera systems, and manage critical incidents.
• Expertise and Problem Resolution: Act as an expert, resolve complex issues, and provide level 2 support for the PMS.
• Integration and Interfaces: Ensure smooth integration of the systems related to Opera and collaborate with vendors for interface maintenance.
• Documentation and Knowledge Management: Keep documentation up to date and contribute to the knowledge base while organizing training for the team.
• Monitoring and Optimization: Implement monitoring solutions and analyze performance indicators to optimize the systems.
• Cross-Functional Collaboration: Facilitate knowledge transfer to the GSS (Global Support Services) support team.

Qualifications

And you?

You hold a Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. You have over 7 years of experience in IT, including at least 3 to 5 years in a leadership role. You possess in-depth expertise in Opera systems and associated hotel management systems, with skills in system integration and API management, as well as a solid understanding of the hospitality industry.

Skills:

• Excellent customer service skills, with a customer-centric approach.
• Advanced language skills in French and English.
• Technical expertise combined with leadership skills.
• Adaptability and quick learning ability.
• Experience in vendor management and strong analytical skills.

Additional Information

Accor dares to impact: 

- the world  

• We are committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 

• On the tech side, we are committed to reducing the impact of digital technology across all our projects. 

- your career:  

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 

• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. 

• We value the richness of diverse nationalities represented, from various backgrounds, encompassing all the stories that make us who we are. We encourage diversity in personalities and professional paths. We know how to adapt to the specific needs of our employees, especially those with disabilities. 

- Specifically, at Accor Tech  

• Continuous improvement & training: Hackathons, exceptional technological partnerships, dedicated talent management, and a specialized platform for training, Digitech Academy & certifications. 

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