Patient Account Customer Service Rep - Solutions Call Center - Remote/Work

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job is responsible for handling patient billing inquiries for Ochsner Health System. Responsibilities include, but are not limited to, working directly with patients to provide customer service and collect past due balances. This job ensures patients receive the best service through timely and accurate responses.

Education

Required -High School diploma or equivalent

Preferred – Bachelors degree

Work Experience

Required – 1 year of customer service, healthcare, or office experience

Preferred – Previous call center experience. Experience with  medical terminology in a medical billing environment

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard
• Strong interpersonal skills
• Ability to perform effectively under conditions of fluctuating workload.
• Works with minimal supervision and makes independent decisions.

Job Duties 

• Promptly replies and provides accurate information to customers  regarding medical bill accounts via inbound and outbound telephone calls, e-mail, fax, regular mail correspondence or in person.            
• Serves as a liaison between the patient, providers, external departments or other responsible person(s) to ensure that charts are applied appropriately, transactions are recorded and appropriately maintained and account balances and discrepancies are resolved within the prescribed period.  
• Plans, organizes, and prioritizes work and convinces debtors on the necessity of assuming financial responsibility.  Educates the debtor on any available payment options, as well as explain the financial impact of various alternatives. 
• Provides top quality customer service experience on every patient inquiry received to ensure and maintain high levels of patient satisfaction.  Must represent the Organization by providing appropriate/applicable levels of competency and professionalism to ensure all patients issues are resolve timely, accurately and efficiently. 
• Ensures each call is handled appropriately and effectively to ensure the highest level of patient satisfaction.    

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if wal