Sr. Programmer - Atlassian

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Summary

We are seeking a highly skilled Atlassian Sr. Programmer/Analyst to lead the design, implementation, and optimization of enterprise-grade solutions using Atlassian tools, including Jira, Jira Service Management, and Confluence. The ideal candidate is a strategic expert with extensive experience in administration, customization, and automation of Atlassian products to enhance workflows and collaboration. This role will collaborate with cross-functional teams to gather requirements, deliver tailored solutions, and drive operational efficiency, scalability, and innovation aligned with business objectives.

Job Description

Atlassian Solution Architecture & Administration 

• Architect, configure, and maintain Jira, Jira Service Management, and Confluence to support advanced project management, IT service management (ITSM), and collaborative workflows. 

• Design sophisticated workflows, permissions, custom fields, dashboards, and automation rules to meet complex organizational needs. 

• Manage user permissions, licenses, security settings, and perform system backups, monitoring, and troubleshooting to ensure high availability and performance. 

• Support Atlassian Cloud, including upgrades, patches, and plugin ecosystems (e.g., Advanced Roadmaps, ScriptRunner). 

Development & Customization 

• Customize Atlassian tools using plugins, scripting (e.g., Groovy, Python), and REST APIs to extend functionality and automate repetitive processes. 

• Integrate Atlassian products with other enterprise systems (e.g., Bitbucket, third-party platforms) to streamline operations and enhance interoperability. 

• Leverage knowledge of underlying Jira database structures and tools like SQL, Java, HTML, CSS, JavaScript, or React to support advanced customizations. 

Collaboration & Support 

• Partner with business units, IT teams, and leadership to gather requirements, translate them into technical solutions, and provide expert-level support for Atlassian tools. 

• Train end-users and administrators on Atlassian products, create comprehensive documentation, and foster adoption across teams. 

Optimization & Innovation 

• Analyze and optimize workflows to improve scalability, performance, and user experience, leveraging Jira Query Language (JQL) and Atlassian best practices. 

• Identify opportunities to enhance functionality, recommend new features, and stay updated on Atlassian product advancements to meet evolving business needs. 

• Utilize logging and monitoring tools to proactively monitor system health and performance in AWS environments (e.g., EC2, S3)

• Qualifications 

• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience). 

• 5+ years of direct administration experience with Jira Software, Jira Service Management, and Confluence, including advanced architecture and configuration. 

• Strong expertise in Jira administration, JQL, workflows, custom fields, and configurations. 

• Proficiency in scripting languages (e.g., Groovy, Python) and Jira REST APIs for automation and integrations. 

• Experience with Atlassian Cloud, Data Center, and Server environments. 

• Familiarity with logging and monitoring tools and AWS envir