VIP Server (Part Time/Seasonal) - Ascend Amphitheater

As a VIP Server in our iconic venues, you'll deliver exceptional service to VIP suite guests during live performances. You'll serve as the primary point of contact for suite guests, coordinate food and beverage service, and proactively anticipate guest needs to ensure an unforgettable experience. As the ideal candidate, you'll share your passion for hospitality and live music with our most enthusiastic fans. Reports to Manager Food and Beverage.  

• Greet guests with a smile and sincere welcome. Verify VIP suite ticket holders and guests and express appreciation for their business.
• Demonstrate knowledge of menus and daily specials. Respond to guest inquiries regarding the menu, beverage options, and entertainment. Suggestively sell to boost sales. Communicate allergy alerts.
• Take food and beverage orders. Input them into POS system accurately and communicate clearly with kitchen, bar, and guests.
• Deliver food and beverage orders promptly, verifying accuracy. Carry large trays of food and drinks through crowded areas and on stairs.
• Work with FOH managers, bartenders, and security staff before, during, and after shows to ensure seamless operations. Provide support across departments and maintain clear, proactive communication to enhance the VIP suite holder experience.
• Monitor suite areas to uphold VIP standards. Stay visible and proactively address guest needs with a professional, positive attitude.
• Address seating discrepancies or unauthorized photo/recording, Alert managers and security staff to assist as needed.
• Set up VIP areas before events (stanchions, table configuring, wristbands, etc.). Attend pre-shift meetings. Perform defined opening, running, and closing duties as assigned.
• Keep VIP and surrounding areas clean and safe. Bus tables, remove trash, or other obstacles throughout event. Direct cleaning crew when assistance is needed.
• Ensure responsible alcohol service per local ordinance, alcohol awareness training, and company policies. Request proper ID per company policy.
• Comply with all company issued steps of service. Follow all corporate policies, safety and security procedures, and brand SOPs. Promptly report accidents, facility issues, or unsafe conditions to management.
• Perform other duties as assigned.

Qualifications Education

• High school diploma or equivalent required

Experience

• 1+ years' food/bar service experience required

Knowledge, Skills and Abilities

• Experience in nightlife operations
• POS check and cash handling experience
• Able to work a flexible schedule, including evenings, weekends, and holidays, to support business needs

Licenses / Certifications

• State Alcohol Education Card required upon hire

  Physical Requirements Speak, hear, and use non-verbal cues to communicate with guests and use near, distance, and color vision for navigating ticketing and seating. Stand and walk for extended periods, including on uneven surfaces and while carrying items. Frequently climb stairs throughout the venue. Regularly lift and carry up to 25 lbs., and occasionally, kneel, bend, and reach. Occasionally lift/carry up to 50 lbs. Continually use gross motor skills with frequent use of bi-manual dexterity and fine motor skills.   Working Conditions Entertainment environments, indoors and outdoors, with large crowds and elevated noise levels.