Senior Project Manager

Job Title:

Senior Project Manager

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Senior Project Manager

Location: Omaha, NE (Onsite - 5 days a week)

We’re looking for a results-driven Project Manager / Program Manager who thrives in fast-paced, complex environments and knows how to turn strategy into execution. In this role, you will lead multiple concurrent initiatives across business and technology teams, driving alignment, visibility, and measurable outcomes while ensuring delivery excellence across a range of methodologies, stakeholders, and priorities.

Responsibilities

• Lead multiple initiatives simultaneously, driving execution, accountability, and results across business teams, technology teams, and project workstreams.
• Manage end-to-end project and program delivery using Agile, Scrum, Waterfall, and hybrid methodologies based on business needs and delivery context.
• Partner with senior stakeholders and executive leaders to align on priorities, timelines, risks, dependencies, and business outcomes.
• Facilitate steering committees, project reviews, governance forums, and status reporting with clarity, confidence, and actionable insight.
• Oversee project scope, schedules, budgets, risks, issues, dependencies, and resource plans across multiple concurrent efforts.
• Coordinate cross-functional teams, including business stakeholders, technical teams, vendors, and external partners, to ensure seamless collaboration and delivery.
• Develop and maintain integrated roadmaps, portfolio plans, and resource forecasts to support strategic planning and execution.
• Use project management tools such as Asana, Jira, Azure DevOps, and Microsoft Project to track delivery progress, manage workflows, and improve transparency.
• Drive proactive risk identification, mitigation planning, escalation management, and decision-making throughout the project lifecycle.
• Support change management and organizational readiness activities to help teams successfully adopt new processes, tools, and ways of working.
• Establish strong delivery governance, monitor performance indicators, and communicate progress, challenges, and recommendations to leadership.
• Promote continuous improvement in project execution, team collaboration, and operational effectiveness.

Qualifications

• Proven experience managing multiple initiatives at once and driving results across business teams and projects.
• Expertise in Agile, Scrum, Waterfall, and hybrid delivery methodologies.
• Strong stakeholder management skills with the ability to build trust and communicate effectively with executive audiences.
• Strong facilitation skills for steering committees, project reviews, governance meetings, and status reporting.
• Demonstrated experience managing multiple concurrent projects, including dependencies, risks, timelines, and budgets.
• Experience leading cross-functional teams across business, technology, vendors, and external partners.
• Profic