Senior Manager, User Experience Strategy

Core Responsibilities

1. Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.

2. Acts as an internal expert on overhauling previous assumptions and enterprise business-as-usual activities to drive forward end-to-end changes that have a lasting impact on the user.

3. Leads and develops user experience strategies, and leads program-level initiatives to meet business and marketing goals. Consults with leaders to develop strategic direction, and leverages research, conceptualization, visual design, information architecture to resolve complex issues.

4. Directs operations, establishes consistent practices and measures to ensure quality of user experience. Leads process improvement initiatives across the subdivision to improve effectiveness.

5. Identifies and drives opportunities to employ digital elements into operational plans. Ensures that strategy aligns to digital as the core of the user experience.

6. Initiates research and utilizes knowledge of the latest technology and devices including programming languages, network infrastructure, processes, web and mobile application development to produce efficient interactive solutions. Builds team knowledge and understanding of consumer insights and emerging innovative trends.

7. Responsible for integration with advertising agency, communication strategies, and documentation of process or procedural changes.

8. Manages budget, develops staffing plans, and forecasts capacity and hiring needs. Provides recommendations on budget spend.

9. Participates in special projects and performs other duties as assigned.

Qualifications

• Minimum eight years related work experience, five years of User Experience or User Interface experience.
• Undergraduate degree or equivalent combination of training and experience in a creative or technical field. Graduate degree preferred.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.