Inside Sales Representative - Lebanon, TN

 

 

Job ID:  502576

Exempt

 

Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we’re leading the industry with innovation and a safety-first mindset.

 

Oldcastle Infrastructure - Built For Life from Oldcastle Infrastructure on Vimeo.

 

 

 

Job Description Summary

 

The individual in this role is responsible for answering product inquiries, taking customer orders, coordinating delivery with Dispatch, and coordinating with internal company departments and vendors in a fast-paced office. Customers include distributors, developers, contractors, and installers. This position is often combined with customer service initiatives and providing support to Outside Sales Representatives as needed.

 

Essential Duties and Responsibilities

 

• Receive customer phone calls; provide support to customers (via telephone, fax and e-mail) for price quotations, product availability, customer orders, material returns, billing corrections, product information, order changes, and cancellations

• Provide information about products and generate price quotations and generate sales orders in a timely manner

• Refer to product catalogs and specification guides to determine related product uses and applications

• Provide support to outside sales force

• Review job plans and bidding documents for quotes and developing project summaries for outside sales personnel

• Investigate and research all customer inquiries and concerns and follow-up promptly with the customer

• Help customers with design ideas/problems; provide customer feedback to management

• Retrieve information for Credit Department when needed

• Follow all safety regulations

• Other duties may be assigned as needed

 

Qualifications
 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

 

Requirements / Skills

 

• High school diploma or equivalent / Bachelor's Degree preferred

• Must have some previous sales experience, preferably in the construction industry

• Experience with Microsoft Office

• Ability to work in a team based environment

• Ability to do basic math

• Good organizational and problem solving skills

• Experience with multi-line phone system

• Attention to detail

• Ability to multi-task in a fast paced environment

• Other duties assigned as needed

 

What CRH Offers You

 

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A culture that values opportunity for growth, development,