Entitlement Management Specialist (R-15826)

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We are now looking for an Entitlement Executive for our Entitlement Management team. The Northern European Customer Service unit, which is part of Northern European Operations, is tasked with ensuring that customer service and deliveries take place in accordance with client agreements. We aim for quality, short lead times and to understanding of the customer's needs. At the same time, we must strive for automation, process development and continuous improvements.
Description
In the role of Entitlement Executive, you handle orders and support questions from sales and our customers regarding Risk & Credit services in Sweden. You will be part of a team of 12 people. The main task, together with others in the group, is to handle daily tasks such as billing preparations, order management, crediting, user set-up and support regarding Risk & Credit services. We also focus on developing and contributing to continuous improvements as part of simplifying for customers and improving our internal processes. One important aim is to automate the billing processes to reduce the dependency of manual work in the last week of the month.
Qualifications
We are looking for you who are driven to deliver high service, enjoy having customer contact and working closely with other parts of the company. You are meticulous and structured in your work and it is a requirement that you have previous experience with either Risk Guardian, Salesforce, and Excel. You like to take responsibility, prefer to call rather than email for complex matters and have a good understanding of customers' needs. You easily understand the big picture and are driven to develop and learn new things. You need to speak and write fluently in Swedish and English at an intermediate level. You will hold a Bachelor's degree or equivalent experience.
The team
Entitlement management is a team who take great pride in what we do. Unity is important and we laugh a lot together while we solve questions and deliver to customers. Our keywords are customer focus and teamwork. As a new person with us, we will set up a plan together to support and strengthen your role in the team. We work shared in the office and remotely, so training takes place both physically and via Teams.
Application
Interviews take place on an ongoing basis so please send through your application as soon as possible!All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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