District Operations Director

SUMMARY OF RESPONSIBILITIES 

The District Operations Director is responsible for overseeing the district portfolio and managing local team members. Key responsibilities include achieving financial objectives, enhancing employee engagement, and ensuring a positive experience for residents. As a collaborative business leader, the District Operations Director focuses on continuous improvement within the portfolio, developing team members, and providing effective leadership. 

 

ESSENTIAL DUTIES 

• Foster a positive and inclusive team culture by implementing engagement initiatives, recognizing achievements, and encouraging open communication to enhance collaboration and morale. 

• Ensure that team members adhere to company policies and procedures. 

• Cultivate a strong and collaborative partnership among all departments to drive the achievement of company objectives through positive interactions and shared accountability. Departments include, but are not limited to, construction, accounting, central operations, human resources, sales, and service. 

• Effectively manage resident services by ensuring timely completion of service requests and adherence to KPIs. This includes coordinating maintenance efforts, tracking progress, and optimizing response times to deliver high-quality service. 

• Foster positive resident sentiment through effective communication, prioritize positive interactions, conduct resident outreach, and manage resident escalations efficiently.  

• Deliver financial success by consistently achieving financial targets in service excellence, effective collections, and fostering strong resident retention.  

• Effectively manage property-level expenses by negotiating vendor pricing, ensuring that service-related costs are competitive, and providing support and development to service leadership. 

• Achieve top line revenue goals by effectively managing available inventory, fostering a strong partnership with the sales, marketing, and pricing department.  

• Execute company operating procedures to achieve excellence in compliance within our local market. 

• Maintain an active real estate license and adhere to company real estate license requirements 

• This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need. 

 

  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  

WORKING CONDITIONS 

• Primarily working within an indoors office environment 

• May sit for several hours at a time and climb up and down stairs multiple times each day 

• Prolonged exposure to computer screens 

• Must travel throughout applicable market using personal vehicle 

• Occasional hands-on work and training required 

  

  

REQUIRED EDUCATION AND EXPERIENCE 

• 7+ years of progressive asset management or property management experience  

• 5+ years proven management experience leading teams 

• Valid Driver’s License 

• Intermediate Technology expertise (Microsoft Office Suite) 

• Ability to obtain Real Estate License within 90 days of hire date 

• General knowledge of budgeting