Customer Svc Special Senior - Integrated Student Services Specialist

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

Working Title:

Customer Svc Special Senior - Integrated Student Services Specialist

Institution:

North Hennepin Community College

Classification Title:

Customer Svcs Specialist Sr

Bargaining Unit / Union:

206: AFSCME - Clerical and Office

City:

Brooklyn Park

FLSA:

Non Job Exempt

Full Time / Part Time:

Full time

Employment Condition:

Classified - Unlimited

Salary Range:

$22.23 - $31.68

Job Description

The purpose of this position is to be the front-facing first point of contact to provide detailed procedural information and assistance to internal and external customers while providing friendly, accurate, and timely information on issues related to Financial Aid, Records and Registration, college internal communications, general college knowledge, Admissions, and Accounting and Fees.  This includes leading administrative and processing duties in said areas.  All functions are performed while acting as liaisons to Student Affairs and Academic Affairs, through face-to-face, telephone, email, and chat interactions. 

The position will provide procedural assistance to internal and external stakeholders, process cross-functional documents for student affairs, provide support services to student affairs, and ensure smooth operations and consistent messaging across departments to support student awareness and solid service. 

Salary Range:

$22.23 - $31.68 hourly

Minimum Qualifications

• English sufficient to answer diverse questions and/or refer customers to appropriate assistance.  

• Experience working in a database, sufficient to perform the duties of the position. 

• Customer Service skills sufficient to interact with others to accurately convey policies and information to clients in person, on the phone, and through e-mail and other written correspondence. (common courtesy, tact, interest in positive problem resolution, empathy and logical organization of ideas). 

• Proficiency using Microsoft Office products or equivalent software, sufficient to produce memos and correspondence in an efficient and timely manner. 

• Data entry skills sufficient to read, receive and review source documents, compare documents to database information and edit, code, and correct as identified.  

• Ability to work in an environment that requires long periods of sitting. 

Preferred Qualification 

• Experience working in higher education or a community college setting.  

• Experience with CRM software like EAB Navigate and Campus Management 

• Experience with ISRS and/or Perceptive Content 

• Knowledge of or experience in some or all of the following: Admission, Financial Aid, Registration, and Records processes and procedures. 

• Ability to work, multitask, and prioritize in a fast-paced environment.  

• Ability to work with diverse populations. 

• Maintain the confidentiality of private information according to law, rules, policies, and procedures 

• Research a variety of topics and summarize the information into clear, co