Project Manager - Public Safety Service Delivery

Are you ready to lead complex, high-impact implementations for public safety agencies—bringing clarity, structure, and momentum to projects that support critical investigative outcomes?
Do you thrive in highly collaborative, cross-functional environments, aligning internal teams and agency stakeholders, removing blockers, and driving delivery from kickoff through go-live?

About the Business:
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and law enforcement to drive insights from complex data sets, improving operation efficiency, increasing program integrity, discovering, and recovering revenue, and making timely and informed decisions to enhance investigations. You can learn more about LexisNexis Risk at the link below http://risk.lexisnexis.com/government

About our Team:
Our Public Safety Service Delivery team partners closely with Customer Operations, Sales, Engineering, Product, and agency stakeholders to deliver successful implementations for law enforcement and government customers nationwide. We lead the work required to translate, ingest, and operationalize agency data within our platforms, while providing disciplined project leadership, clear communication, and strong stakeholder alignment from intake through launch.

About the Role:
The Public Safety Project Manager leads assigned customer implementations and internal initiatives with a high degree of complexity, serving as the central point of coordination across internal teams and agency partners. This role owns project planning and execution—defining scope and success criteria, managing schedules and risks, facilitating working sessions, and ensuring contractual provisions are executed accurately and on time. You’ll also support strategic Public Safety initiatives (including platform enhancements) by driving alignment and maintaining delivery momentum across multiple organizations.

Responsibilities:

• Through customer engagement, determine and define project scope, objectives, and timeline
• Predict internal and customer resources needed to reach objectives and manage resources in an effective and efficient manner
• Gain customer engagement through the development and management of a detailed project schedule and work plan to meet or exceed implementation timelines
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Monitor progress and make adjustments as needed
• Measure project performance to identify areas for improvement
• Provide on-going programmatic support to identity and track the status of action items and project deliverables
• Highlight key risks/issues for discussion and mitigation to management and senior leadership
• Track and maintain documented status of project deliverables and milestones based on information collected from internal business partners
• Develop and maintain positive customer relationships through customer written and verbal engagement
• Deliver presentations of project status to effectively communicate throughout the project life cycle.
• Prepare for, facilitate, and follow-up as needed for all Service Delivery/PMO meetings (one-on-one meetings, business reviews and presentations)
• Utilize industry best practices, techniques, and standards throughout entire project execution
• Perform other duties as assigned

Requirements:

• Bachelor’s degree required, or 7–10 years of equivalent experience
• 5–8 years of project management (or closely related) experience
• Strong delivery fundamentals: accurate planning, milestone execution, effective resource management, clear status reporting, risk management, and project documentation; ability to manage multiple priorities simultaneously
• Strong meeting facilitation skills, including capturing minutes, documenting action items/commitments, and driving follow-through
• Solid technical proficiency, including Microsoft Office; experience with Smartsheet, JIRA, Confluence, or similar project management tools
• Strong familiarity with project management methodologies and best practices
• Experience delivering projects end-to-end across the full lifecycle
• Excellent analytical and problem-solving skills
• Proven ability to solve problems creatively and navigate ambiguity
• Proven ability to deliver projects within defined scope, budget, and timeline
• Strong interpersonal skills (tact, diplomacy, influence, and motivation) with the ability to work effectively across diverse teams
• Ability to lead cross-functional project teams and