2024 AFROTECH Conference Attendees Only - Product Analyst (Hybrid)

Role Summary

Collects data and conducts analyses to support work that helps provide business insight to enable strategic business decisions. Gathers and organizes product/services data, user stories, and features to support prioritization of product backlog; analyzes collected information to inform the development of enablement tools/tactics. May provide guidance to user on optimizing their use of enablement platforms and tools.

Responsibilities

• Solutions Delivery— Supports refinement activities within a product team, specifically defining and writing user stories, acceptance criteria, and user interface design for platform and product enhancements; activities to include obtaining acceptance and alignment from stakeholders for the recommended enhancements, documenting requirements along with prioritization, user acceptance testing, and working with technology teams to deliver enhancements that generate business value.
• Assessing Client Experience— Analyzes user behavior and feedback to validate that products work as desired relative to key performance indicators. Regularly reviews quantitative and qualitative performance indicators, including operational metrics, client surveys, direct client feedback, and associate feedback, escalating issues to product owners as necessary. Leverages understanding of competitive landscape to identify and propose changes to enhance experience.
• Business Analytics— Provides consultative support to product owners and other stakeholders as it relates to existing and potentially new deliverables to enhance client experiences. Shares findings and provides business insight to product owners as needed. Works closely with platform analysts to interpret data and uses insight to inform necessary changes.

Qualifications

Required:

• Bachelor's degree or the equivalent combination of education and relevant experience AND
• 2+ years of total relevant work experience

Preferred:

• Experience in Financial Services industry
• 3+ years of experience as a business analyst or a related field. 
• Exceptional analytical and conceptual thinking skills. 
• Excellent planning, organizational, and time management skills. 
• Experience with digital analytics and voice of the customer platforms
• Experience with the Adobe Experience Platform suite of products  
• Experience creating and delivering data-backed business cases