Sales Coordinator

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

JOB TITLE: Sales Coordinator DEPARTMENT: Sales Department  REPORTS TO: Operations Manager
SUMMARY: The Sales and Installation Coordinator is responsible for scheduling and coordinating leads/prospects for all Departments. Starting from a lead/prospect all the way to ensuring installation has been scheduled and completed. 
BENEFITS:

• Consistent Work hours
• Paid Holidays
• Paid Time Off
• Medical, Dental, & Vision Insurance
• Supplemental Insurance
• Company Provided Life Insurance & Long-term Disability
• 401K retirement with Company Match
• Company Picnics and Holiday Parties
• Company Discounts

DUTIES AND RESPONSIBILITIES:

• S&I Coordinators are responsible for contacting all leads and updating accordingly in Salesforce.  
• Coordinators are responsible for lead nurturing or follow-up, provide appointment setter with leads in order to ensure appointment is scheduled and conducted. 
• If a sale/rental was NOT obtained follow up call and necessary correspondence will be made.
• Responsible for all commercial orders start to finish, including but not limited to
• Processing the order
• Communicate with departments to ensure equipment is in stock for installation
• Ensure installation is completed
• Ensure start up is scheduled and completed
• Ensure invoice is prepared sent and received
• Ensure payment is received
• Payroll entry and submission
• 3 days after install, customer will be contacted to schedule Call Back
• Review sales orders for completion and accuracy, records on customer database, runs credit, verifies payment and location, and create necessary paperwork for installation scheduling. 
• Maintain Customer database by inputting customer profile and updates.
• Communicate clearly and positively with customers, including legibly completed forms. 
• Maintain open and positive communication with other employees, departments, and dealerships, and aid where possible to support company-wide goals to exceed customer’s expectations.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• Responsible for payroll submission

RequirementsQUALIFICATIONS:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Certificates, licenses and registrations required:  
• Computer skills required: Contract Management Systems (EX: DocuSign) Human Resource Systems (EX: ADP); Inventory Software; Microsoft Office Suite; Payroll Systems; Project Management Software (EX. Monday.com); Customer Relationship Management (EX: DMS, Salesforce) 
• Other skills required: 
• Proficient communication skills with customers and employees
• Self-motivated 

COMPETENCIES:

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Oral & Written Communication – Speaks and writes clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for