Windows Systems/ Network Administrator (SSA)

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Kentro is hiring a Windows Systems/Network Administrator who will support several projects for the SSA. The qualified candidate should have strong analytical, problem-solving, and communication skills with sharp attention to detail.

As a Windows Systems/Network Administrator, you will provide near real-time physical/virtual asset monitoring and support. This includes incident alerting and metric reporting of infrastructure software and hardware health status throughout Systems and across multiple data centers.

Responsibilities:

Monitoring

• Support and automated management monitoring for Data Center Optimization Incentive (DCOI), including functions and operation activities.
• Support and automated management monitoring for WINS/UNIX hardware, virtual, and enterprise application systems.
• Respond to alerts generated by monitoring infrastructure tools and assist with managing and developing automated alerts.
• Provide an automated means for administrations to proactively isolate and rectify issues in an expected manner through web applications.
• Track Monitoring Application status reporting and provisions for new requirements as they arise.
• Ensure primary and secondary systems are constantly available and health reports are generated.

IT Support

• Plan, install, configure, upgrade and optimize hardware and software for WINS/UNIX systems in support of application and back-end infrastructure.
• Plan, install, configure and optimize hardware, software, and procedures for information technology systems and architectural activities, including hardware and software for multiple Data Center facilities.
• Conduct technical support for system monitoring infrastructure to management, operations, and engineering.
• Ensure the overall health of any primary application and back-end infrastructure is being monitored.
• Routinely identify, measure, and evaluate the performance of the primary application and back-end infrastructure as required by respective Administrators.
• Proactively isolate and rectify issues of the primary application and back-end infrastructure.
• Follow the System Life Cycle to the final configuration in Development/Testing and Staging/Integration prior to the systems moving into production.
• Managed Infrastructure Management, Monitoring, and Support Inventory database, DCVI Cloud Automation Portal, and SharePoint.

Reporting and Documentation

• Analyze and resolve problems utilizing the customer's change reporting system and primary application change reporting system for problem tracking and reporting. (Problem analysis and resolution may require direct contact with customers, software, and hardware vendors to diagnose and resolve problems).
• Develop and/or modify operational support guides for customer Infrastructure Management, Monitoring, and Support onsite staff. (The customer Task Manager provides requirements for documents, and responsible technical personnel provide input and review of these guides.)
• Place and maintain documents on customer Intranet for easy access at the Infrastructure Management, Monitoring, and Support sites for the technical support staff. (The customer Task Manager provides methodology for document content and format.)

Team Interaction

• Participate in conference calls, meetings, and testing activities related to the support and maintenance of Infrastructure Management, Monitoring, and Support environment
• Provide recommendations for performance sizing and tuning of WINS/UNIX software applications to enable continuing innovation within the infrastructure.
• Provide on-the-job training and knowledge transfer to Windows administrators who will be installing and supporting Infrastructure Management, Monitoring, and Support hardware/software. Attend seminars, conferences, presentations, and training classes directly related to the initiatives and projects supported by the customer. If training