VIP Registration Agent Lead-Full Time (Harrah's Atlantic City)

ESSENTIAL FUNCTIONS:   Consistently demonstrates superior customer service skills by displaying outlined service behaviors.  Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.  Creates an atmosphere of luck and celebrates guest’s wins.  Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.  Anticipates needs and provides fast, flawless service.  Checks for satisfaction and effectively resolves service breakdowns when they exist.  Promotes Total Rewards programs and card membership.  Provides a warm farewell and thanks guests for visiting.      Responsible for day to day VIP suite assignment.  May assign daily work activities to VIP Registration Agent.   Evaluates casino play/rating to determine proper room or suite assignment and extensions.  Coordinates with Casino Marketing, Butler Staff, Customer Development, VIP Check-In and Front Office to ensure appropriate room status/upgrade/downgrade for VIP guests.  Responsible for Daily Arrivals Report to determine appropriate criteria for comped arrivals.  Ensures the VIP email inbox is checked on a daily basis and ensures completion of actionable items.  Prepares suite list for management approval and makes recommendations to ensure top-rated guests occupy the best rooms.  May perform limited Caesars Rewards duties, including issuance of promotional amenities, redemption of coupons and issuance of replacement cards.   Completes approved reservations taken by Customer Development and/or Casino Hosts and enters the reservations into the Hotel system.  Performs all functions required of a VIP Registration Agent.  Coordinates check-in and check-out times with Marketing, Tour Escorts and luggage delivery and pick-up schedules.   Ensures that all rooms are cleaned by Housekeeping before issuing keys.  Responsible for posting charges, settling folios for individuals, groups and due-outs, communicated through Housekeeping.  Receives cash, checks and credit cards in payment, obtaining proper approval and authorization.  Maintains an operating bank, renders bills and issues change.   Coordinates VIP initiatives and projects such as curbside check-in and the daily ‘Surprise and Delight’ offering.   Assists with departmental reports, including, but not limited to, Call-Back Statistics, Arrivals Report and Suite List.  Responsible for timely and accurate settlement of folios.  Promotes Caesars and acts in a professional and courteous manner.  Exhibits a positive, outgoing personality.    EDUCATION/SKILLS/EXPERIENCE: High School diploma or equivalent.  Minimum two to three years Front Desk or VIP experience.  Outstanding public relations skills and outgoing personality.   Knowledge of LMS system preferred.   Appropriate training on C.M.C. system to make valid comping decisions.    DISCLAIMER: “This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).”

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.  
 
The Company reserves the right to make changes to the job description whenever necessary.