Senior Analytics Engineer - Telecom

<h2>Job Description</h2> <p><span>At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&amp;D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same. </span></p> <p><span>As a Senior Analytics Engineer - Telecom, you will provide expert technical support for Nokia analytics products, serving as a critical link between our client and Nokia's support teams. You will be responsible for troubleshooting, maintaining, and optimizing analytics systems to ensure optimal performance and reliability.</span></p> <p> </p> <p><span>Your role:</span></p> <p> </p> <ul> <li><span>Providing first-level support for critical and high-severity issues in production systems, including troubleshooting, replicating issues in lab environments, and escalating tickets to Nokia Help Desk when necessary;</span></li> <li><span>Conducting daily alarm monitoring, routine system maintenance, and health checks during normal working hours to ensure optimal system performance;</span></li> <li><span>Collaborating with Nokia's Care team to respond to and resolve system defects within agreed contractual SLAs, creating and routing trouble tickets as required;</span></li> <li><span>Supporting on-site lab activities, product deployments, and system upgrades while monitoring and maintaining licenses installed on analytics products;</span></li> <li><span>Participating in scheduled project meetings and review calls for care and trouble tickets, serving as a technical liaison between stakeholders.</span></li> </ul><h2>Your profile:</h2> <ul type="disc"> <li><span>Proven experience with Nokia analytics products including Traffica, ANA/FNI, NA-C, and NA-F, with hands-on installation and configuration expertise;</span></li> <li><span>Strong knowledge of IP Networking, TCP/IP, routing protocols, and firewall configurations;</span></li> <li><span>Proficiency in Linux/Unix environments with demonstrated Shell Scripting ability (Sh/Csh/Bash);</span></li> <li><span>Experience using network analysis tools such as Wireshark, tshark, tcpdump, and other Unix/Linux diagnostic utilities;</span></li> <li><span>Excellent communication skills with ability to document technical issues clearly using Microsoft Office applications (Word, Excel, PowerPoint);</span></li> <li><span>Willingness to complete any customer-required training needed to access client sites/networks and acquire necessary access credentials.</span></li> </ul> <p> </p> <p> </p> <p> </p>